Receptionist/Host

Point A Hotels; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic hotel brand in Edinburgh seeks a Receptionist/Host to ensure guests have unforgettable experiences. The ideal candidate will have excellent customer service and problem-solving skills, a passion for delivering top-notch service, and a positive attitude. You'll be responsible for auditing and reconciling shifts while supporting other teams. Join us in a fun, friendly environment with great career growth opportunities and attractive salary for a full-time role.

Benefits

Attractive salary

Professional development

Friends and Family Rates at all properties

28 days of annual leave

Qualifications

• Must have excellent customer service and problem-solving skills.
• Passion for service and delivering unforgettable experiences.
• Good understanding of the industry and drive to be the best.

Responsibilities

• Ensure every guest has an unforgettable experience.
• Audit and reconcile end of shift banking.
• Support teams and ensure effective shift handovers.

Skills

Excellent customer service

Problem-solving skills

Positive attitude

Imagination and ability to maximise business potential

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.

About Point A

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

The Role

We are currently seeking a Receptionist/Host to support our team and guests at Point A Hotel Edinburgh Haymarket. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.

Key Requirements

• Excellent customer service and problem-solving skills.
• Auditing and banking end of shift reconciliations.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to our customers.
• Positive attitude and drive.
• Passion for developing yourself.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the industry and what it takes to be the best.
• Imagination and ability to maximise business potential.

Must have right to work in UK.

We will offer you:

• Attractive salary, 40h a week contract.
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Fun, friendly, and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 28 days of annual leave - pro rata