Receptionist - Gynaecology | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent NHS Trust in Norwich is looking for a receptionist for their Gynaecology Department. The role involves communication with patients and administrative support within a dynamic team. Ideal candidates will have strong interpersonal skills and the ability to manage multiple tasks efficiently. The position offers flexible working hours and a supportive environment for career development.

Benefits

Flexible working hours

Excellent pension scheme

Discounted gym memberships

Free Park & Ride service

On-site Nursery

Qualifications

• Friendly and welcoming personality to communicate with patients
• Experience in a healthcare setting is beneficial

Responsibilities

• Provide first contact between the hospital and patients
• Manage appointment scheduling and inquiries
• Ensure patient safety in waiting areas
• Maintain records and assist technical staff as needed

Skills

Communication skills

Organisational skills

Ability to manage multiple demands

Teamwork

Job description

Overview

The Gynaecology Department has an exciting opportunity to join our diverse and friendly admin and clerical team as a receptionist within our outpatient department. We are looking for an enthusiastic, welcoming candidate who can communicate well with patients, their relatives and a wide range of multi-professional staff, internal and external to the trust. We require a friendly and organised member of staff to join our already established team providing excellence and demonstrating PRIDE values.

This is a 37.5 hour, Monday–Friday – Working times to be discussed at Interview.

Responsibilities

• Be a member of a large dynamic admin team and provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Work well autonomously and as part of a team.
• Manage multiple conflicting demands and prioritise tasks.
• Demonstrate and maintain knowledge of Trust and National policies.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model and consistently demonstrate NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence, and demonstrate behaviours that support and encourage an inclusive culture.

Context and Organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities such as the Quadram Institute. We work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. Our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Role Details

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients’ safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, x-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Friday 31 Oct 2025