Receptionist/Guest Service Representative

Cycas Hospitality UK Ltd; City of Edinburgh; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading hospitality company based in Edinburgh is seeking a Receptionist/Guest Service Representative. The role requires excellent customer service skills and a proactive attitude towards guest needs, contributing to a unique guest experience. Candidates should have prior experience in hospitality, along with a working knowledge of Opera PMS and MARSHA. Competitive salary, 40 hours/week with great development opportunities and discounts on hotel stays offered.

Benefits

Competitive salary and package

Exclusive employee discounted rates

Continuous paid training

Free healthcare plan

Wholesale price discounts on jewellery

Qualifications

• Previous work experience in hospitality is essential.
• Demonstrate a service attitude that exceeds expectations.
• Candidates with a strong Front office background are preferred.

Responsibilities

• Be conversant with hotel facilities and services.
• Deal with cash and credit transactions according to policy.
• Operate the hotel switchboard and handle calls.
• Anticipate guest needs and deliver exceptional service.
• Ensure smooth daily hotel operations from the guest perspective.

Skills

Excellent customer service skills

High level of product knowledge

Strong people skills

Ability to understand guest needs

Teamwork

Tools

Opera PMS

MARSHA

Job description

Receptionist/Guest Service Representative - Four Points by Sheraton, Edinburgh Haymarket.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

What we offer:

• 40 hours/week
• Competitive salary and package
• Exclusive employee discounted rates at both Marriott and Cycas hotels
• Continuous paid training and a range of opportunities for development
• Free healthcare plan, paid for by Cycas (with options to upgrade)
• Wholesale price discounts on jewellery from Macintyres Edinburgh

Your core purpose will be:

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
• To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
• Ensure that all charges are correctly posted to the guests bills following the standard procedures.
• Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• Deliver a guest experience that is unique and brings the brand to life.
• Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• Ensure Four Points by Sheraton values are implemented in hotel’s daily operations.
• To actively support other departments and take action when assistance is needed.
• Ensure that the whole of hotel operations run smoothly from the guest prospective.
• To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott’s Bonvoy programme.
• To display a pro-active and innovative approach to training.
• Some Duty Manager activities may be included.

What you should bring:

• Excellent customer service skills with the ability to understand and anticipate guest needs.
• High level of product, service and location knowledge to enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Candidates with a strong Front office background are preferred.
• A good working knowledge of Opera PMS, and MARSHA is desired.
• Previous work experience in hospitality is essential.
• Strong people skills with great teamwork.

About Cycas Hospitality

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer’s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***