Receptionist / Guest Service Agent

The Grand Hotel, Birmingham; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious hotel in Birmingham is seeking a Guest Service Agent to provide a warm welcome and assist guests with inquiries. Responsibilities include checking guests in and out, addressing concerns, and promoting a positive guest experience. The position offers flexible hours and a competitive salary of £12.36 per hour, with opportunities for career development and various employee benefits.

Benefits

Discounted stays at hotel

50% off food and drinks

Exclusive benefits portal

Free meals

24/7 health and wellbeing support

Career development opportunities

Employee referral scheme

Qualifications

• Warm and genuine nature to deliver a Grand welcome.
• Fully flexible in approach to work and availability.
• Experience in hospitality or similar roles preferred.

Responsibilities

• Welcome and acknowledge guests with a smile.
• Check guests in and out of the hotel.
• Respond positively to guest questions and concerns.

Skills

Customer service orientation

Effective communication

Team player

Problem-solving

Flexibility

Tools

Opera

Office Skills

Job description

The Guest Service Reception team are the face of the hotel, they set the tone of Grand Hospitality by welcoming our guests, seeing to all thier needs and general enquiries. As Guest Service Agent you will bring your personality and care for giving guests a great experience during thier stay from start to finish. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again, help answer general enquiries and help problem solve the out of the ordinary requests that come your way! We have flexible hours available - leading up to and around 20 hours per week. What the role involves

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible - eventually forging great relationships with our regular guests, creating a 'home from home' experience
• Check guests in and out of the hotel.
• To be fully confident in all hotel and local amenities, providing polite, courteous and a helpful service to guests at all times
• Actively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, surprise and delight our guests, and celebrate their reasons for staying. Highly customer-service oriented, Service with a smile!
• Have a warm and genuine nature; someone who can deliver a Grand welcome
• To be able to confidently, clearly & politely communicate at all levels with guests and colleagues
• Promote a positive, can-do attitude to achieve & exceed anticipated results & experiences
• Be a Team Player
• Be Yourself!
• Fully flexible in their approach to work and availability to work shift patterns through weekdays and weekends inclusive
• Experience of Opera, Office Skills and Reception tools desirable. Salary: £12.36 per hour - plus gratuities and service charge to increase earning potential
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Enjoy discounts on retail, travel and leisure through an exclusive benefits portal
• Earn extra cash through our employee referral scheme
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Access 24/7 health and wellbeing support through Hospitality Action
• Access your pay whenever you need it using Wagestream
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
• Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings; a landmark Grade II
• listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
• Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom. We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.