Receptionist - GP Practice

NHS; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in London is seeking an energetic and friendly receptionist to join their team. The ideal candidate will have previous NHS Primary Care and EMIS experience, along with excellent communication skills and the ability to multi-task. This role involves both front desk and back office duties, ensuring high-quality patient care and efficient administration. The position is full-time, covering Monday to Friday from 0745 to 1830.

Qualifications

• Previous NHS Primary Care & EMIS experience is required.
• Good communication skills and the ability to multi-task are essential.
• Minimum three years work experience or college/university leaver without three years work experience is needed.
• Experience of working in a public reception environment.
• Experience of dealing with the public/patients.

Responsibilities

• Receive, assist and direct patients efficiently.
• Carry out administrative tasks related to patient records.
• Provide general assistance to the practice team.
• Follow practice protocols to provide high quality care.

Job description

An energetic, confident and friendly receptionist is required to join our happy, hardworking and successful GP practice

We are looking for candidates with previous NHS Primary Care & EMIS experience, good communication skills and the ability to multi-task.

The role includes both front desk and back office duties.

Hours by mutual agreement to be part of a team of six staff covering 0745 to 1830, Monday to Friday.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Give administrative support to the clinicians, practice manager and reception manager where appropriate and as requested.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Follow practice protocols to ensure consistent and high quality care is provided to our patients.

About us

We have 3 GP Partners and a loyal team working to provide high quality patient care.

We are a Training practice for undergraduates, GPs and nurses, and are active in our PCN and Federation.

Our CQC rating is Good.

There are excellent transport links, including Kings Cross-St Pancras and Euston mainline train stations, Farringdon and Angel tube station within a mile of the practice.

Job responsibilities

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Scan incoming post and other documents for electronic filing of clinical correspondence
• Action third party requests for medical records in accordance with practice protocol
• Prepare and open up practice at start of day when on early duty
• Greet & receive patients, consulting with members of practice team
• Check patients in on arrival using the practice computer system (EMIS) or direct them to self-check in.
• Oversee the reception area in such a way that ensures all patients are seen in turn
• Deal with prescriptions
• Be able to cover all reception tasks as necessary
• Close and secure practice at end of day when on late duty
• Process appointment requests for today/future appointments from patients by telephone and in person using the practice computer system (EMIS)
• Registrations of new regular patients and temporary patients computer data entry and medical records
• Maintain working knowledge of telephone system
• Answer telephone calls to the practice dealing with enquiries, fielding calls where appropriate or taking messages using the practice electronic message book
• Sort and date stamp all incoming patient-related mail
• Scan patient-related documents onto medical records using read codes as agreed by the clinical team
• Forward relevant documents to the doctor or nurse
• Ensure incoming letters are scanned onto the patient record
• Scan all internal paper documents on to the relevant patients record and then store the documents in line with practice procedure

Person Specification

Qualifications

• Educated to GSCE ordinary level (or equivalent)

Experience

• Minimum three years work experience or college/university leaver without three years work experience
• Experience of working in a public reception environment
• Experience of dealing with the public/patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.