Receptionist - Gastroenterology

Royal United Hospitals Bath NHS Foundation Trust; Bath; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS hospital in Bath seeks an experienced receptionist for the Gastroenterology team. Candidates should possess excellent clerical and communication skills to manage patient interactions efficiently. The role requires flexibility and adaptability, with some remote work possible. Experience in appointment scheduling and a busy environment is essential, while knowledge of the Cerner system is a plus. Training will be provided for the right candidate.

Qualifications

• Experience in reception work and appointment scheduling.
• Experience in a very busy environment.

Responsibilities

• Receive patients and relatives at reception.
• Answer telephone enquiries politely and relay messages.
• Maintain patient details efficiently on the administration system.
• Book outpatient appointments and ensure notices are sent to patients.
• Monitor department's email inbox.

Skills

Clerical skills

Communication skills

Teamwork

Flexibility

Adaptability

Ability to work under pressure

Education

GCSE qualification or equivalent experience

Tools

Cerner Millennium patient administration system

Job description

Job Overview

If you have excellent clerical and communication skills, and a friendly, polite and helpful manner then there is an opportunity for you to join the Gastroenterology team as a receptionist in our outpatient department. We are looking for an individual who has the ability to communicate effectively with patients, relatives and staff in this busy department.

Our ideal candidate will be flexible, adaptable and able to work well under pressure. You would be required to be a team‑player and able to work alongside the other members of the reception team and all other colleagues within the department. We are also looking for somebody who would be able to do some remote working if the service requires this. If you think you have the qualities to fill this post then we would like to hear from you. Training and support will be given to the successful candidate.

If you would like an informal chat, please contact George Jones on [e-mail]

Main duties of the job

• Receive patients and relatives at reception in a friendly and courteous manner
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate
• Maintain patient details / appointments efficiently on the patient administration system, including registration of patient referral letters and status of clinics
• Book new and follow‑up outpatient appointments, including virtual appointments, and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient
• Cancel and rebook follow‑up patients on clinics as directed by senior outpatient staff
• Monitor and action the department’s generic email inbox
• Book interpreters when required
• Liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients
• Be aware of and adhere to national waiting times targets when scheduling patient appointments
• Carry out other clerical duties as required; this will include sending and receipt of faxes, photocopying, filing of referrals, appointment letters, opening and sorting of post, copying and distribution of patient information leaflet

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

We regret that we are unable to offer sponsorship for this role, for more information, please see Skilled Worker visa: Overview - GOV.UK

Qualifications And Training

Essential criteria

• Qualification at GCSE level or equivalent experience

Knowledge and Experience

Essential criteria

• Experience in reception work and appointment scheduling
• Experience in working in a very busy environment

Desirable criteria

• Previous experience of working in the NHS or similar health care setting (patient/customer focused environment)
• Knowledge of the Cerner Millennium patient administration system

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description & Person Spec - Receptionist in Gastroenterology (PDF, 368.4KB)
• Join the RUH (PDF, 1.1MB)

Further details / informal visits contact

Name Nadine Nasse
Job title Reception Team Lead
Email address [e-mail]