Receptionist - Full Time - Braintree Swimming & Fitness

Freedom Leisure; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading leisure organization in the United Kingdom is seeking a full-time Receptionist for their Braintree Swimming & Fitness center. The role involves welcoming visitors, managing bookings, and providing excellent customer service. Ideal candidates will have strong multitasking abilities and a passion for customer care. The position offers a salary of up to £23,555 per annum and numerous employee benefits including discounted memberships and training opportunities.

Benefits

My Staff Shop benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Financial advice

Cycle-to-work and Car Leasing schemes

Training and career progression opportunities

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Support the delivery of events and activities within the centre.

Skills

Customer service

Multitasking

Proactive attitute

Reliable team player

Job description

Receptionist - Full Time - Braintree Swimming & Fitness

We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this dual role, you'll be the first point of contact for our customers providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Customer Service & Reception: Welcome all visitors with a smile in a friendly and professional manner. Handle enquiries, bookings and memberships face-to-face, online and by phone. Accurately operate booking, till and membership systems. Provide up-to-date information on centre facilities, classes and promotions. Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Teamwork & Operational Support: Work as part of a collaborative, multi-skilled team. Support the delivery of events and activities within the centre. Follow Freedom Leisures policies on safeguarding, health & safety and customer care. Participate in relevant training and ongoing professional development.

Requirements

• Were looking for someone who is: Passionate about delivering outstanding customer service. Comfortable using till systems and handling cash/card payments. Able to multitask and remain calm in a busy environment. A proactive, flexible and reliable team player.

Desirable Skills & Experience

• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Hours

37 hours per week, Monday - Sunday (Rota basis)

Benefits

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.

Closing Date

31st October 2025

Salary

up to £23,555 per annum

Equality & Safeguarding

Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

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