Receptionist Full Time

Crieff Hydro Limited; Crieff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run hotel chain located in Scotland is seeking a friendly and positive individual for a full-time reception role. Responsibilities include guest check-ins, resolving issues, and upselling available activities. This position offers a competitive hourly rate, potential live-in accommodation, and great employee benefits such as free meals and discounts at the hotel chain.

Benefits

Up to £12.21 per hour

Live-in accommodation

Free meals on shift

Exclusive discounts

Team rate hotel stays

Refer a friend bonus

Guest mention rewards

Career progression opportunities

Wellbeing support

Team events & annual staff party

Qualifications

• Previous customer service experience is essential.
• Ability to handle guest issues in a caring manner.
• Familiarity with booking systems is a plus.

Responsibilities

• Welcome guests at reception and handle check-ins.
• Resolve guest issues and provide information about activities.
• Upsell resort facilities and activities.

Skills

Customer service experience

Problem-solving skills

Systems savvy

Tools

Booking systems (e.g., Maestro)

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self‑catering lodges, six restaurants and over 60 onsite activities – there really is something for everyone!

About the role

A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check‑ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.

What we need from you

You’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy, and if you've worked with Maestro or similar booking system, even better.

You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm. This is a full time (40 hours per week), permanent position, with live‑in accommodation available.

What you’ll get from us

• Up to £12.21 per hour.
• Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
• Refer a Friend Bonus – Earn up to £250‑£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shout‑out in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well‑being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.