Receptionist - Fixed Term Maternity Cover

Leonardo Hotels; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hotel chain in Milton Keynes is seeking a friendly Receptionist to be the first point of contact for guests. You will handle check-in and check-out processes while providing exceptional customer service. The ideal candidate will exhibit strong organisational skills, be dependable, and have a passion for creating memorable guest experiences. Join a vibrant team at this dynamic hotel and enjoy various employee perks including special room rates, recognition schemes, and ongoing training.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Passionate about making a difference and eager to bring new ideas.
• Dependable and a reassuring influence for guests.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Offer guidance and local recommendations for a great stay.
• Be courteous to guests and colleagues at all times.

Skills

Organisational skills

Communication skills

Customer service mindset

Job description

Overview

As a Receptionist you\'ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you\'ll be stepping into a busy role! Working as part of a vibrant team, you\'ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you\'ll be offering guests the real 5-star treatment at our hotel!

Responsibilities

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We\'re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you\'re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you\'ll be on track for a brilliant future in Hospitality!