Receptionist - Emergency Department | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Cambridge is seeking a motivated individual to join the Emergency Department Reception Team. The successful candidate will provide a professional reception service, ensuring all patients are registered promptly and correctly. Strong communication and IT skills are essential. Previous healthcare experience is desirable, and flexibility for various shifts is necessary. The role includes various administrative duties to support clinical staff and maintain a collaborative team culture.

Benefits

Development opportunities

On-site leisure facilities

Reduced cost bus travel

Subsidised on-site parking

Flexible working arrangements

Qualifications

• Previous experience in a hospital or healthcare environment is desirable.
• Flexibility according to service needs is required.

Responsibilities

• Provide a high-quality, welcoming reception service.
• Register patients accurately on the departmental system.
• Respond to incoming enquiries in a courteous manner.
• Maintain patient confidentiality at all times.
• Support clinicians with administrative tasks.
• Work efficiently under pressure.
• Contribute to a collaborative team culture.

Skills

Excellent communication skills

Strong IT skills

Attention to detail

Teamwork

Ability to work under pressure

Job description

An exciting opportunity has arisen to join the Emergency Department Reception Team. We are looking for a motivated individual with excellent communication skills who can work accurately and effectively in a fast-paced environment.

You will provide a professional, patient-focused Reception service, ensuring all patients attending the Emergency Department are registered promptly and correctly. You will handle face-to-face and telephone enquiries from patients, relatives and other departments, and will undertake a range of administrative duties to support the smooth running of the service.

The role requires strong IT skills, attention to detail, and the ability to work well as part of a team. You should be able to remain calm under pressure and demonstrate a friendly and approachable manner at all times. You must be able to provide flexibility according to service needs. Please note the available shifts include afternoons, evenings, nights and weekends.

Previous experience in a hospital or healthcare environment is desirable; however, full training will be provided.

Key Responsibilities

• Provide a high-quality, welcoming reception service to patients, relatives and visitors.
• Register patients accurately on the departmental system, ensuring all required information is captured.
• Respond to incoming telephone and in-person enquiries in a courteous and professional manner.
• Maintain patient confidentiality at all times in accordance with Trust policies and procedures.
• Support clinicians and wider ED staff with administrative tasks as required.
• Work efficiently under pressure in a busy clinical environment.
• Contribute to a positive and collaborative team culture.

About the Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Immigration and Sponsorship

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, this position cannot be offered to Student visa holders unless they have applied for a Graduate visa, obtained a Graduate visa before the anticipated start date of employment, or are sponsored as a Skilled Worker with completion of studies within 3 months of the start date. As per Home Office guidelines, the Trust is unable to offer sponsorship for this particular position.

Application Deadline

The advert will close at midnight on 10 December 2025. Interviews are due to be held on 17 December 2025.

Benefits

• Development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
• Reduced cost Stagecoach bus travel to and from Cambridge University Hospital site; free Park and Ride bus journeys between Babraham Road and Trumpington sites; free bus to Cambridge train station and hospitals; subsidised on-site parking for eligible staff.
• 24/7 hot food available on campus at a reduced cost.
• Purpose‑created colleague-only café with free tea and coffee, a break space and private outside area for rest and recharge.
• Flexible arrangements such as part-time working, job-share, term-time working and flexible start and finish times.

We welcome applications from the Armed Forces.