Receptionist - Emergency Department

NHS; Cwmbran; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading NHS organization in Cwmbran is seeking a Receptionist for the Acute & Emergency Medicine Department. The role involves providing clerical support and maintaining patient records. Strong communication skills and the ability to handle challenging situations are essential. The ideal candidate should be a Welsh speaker and have hospital experience. This position offers a fantastic benefits package and opportunities for professional development.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Career development opportunities

Qualifications

• Experience in a hospital setting is required.
• Ability to manage angry or upset individuals tactfully.
• Must pay attention to detail.

Responsibilities

• Register patients and manage patient records.
• Deal with enquires from patients and visitors.
• Attend training courses as required.

Skills

Telephone manner

Work under pressure

Welsh speaker

Education

Knowledge of IT Systems

Job description

Job Summary/Job Purpose:The post holder will provide an efficient, caring and quality reception and clerical service within the Acute & Emergency Medicine Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.The post holder will be responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across all areas within the HB and a high degree of patient contact. The Receptionist must have the ability to pay attention to detail.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Registration of patients in Reception and any other areas as and whenrequired.To deal with patients, relatives and visitors who may be angry or upset in atactful manner.To assess certain situations regarding patients medical welfare and deal inan appropriate manner.To deal with hostility from aggressive, sometimes inebriated patients,relatives and their friends.Liaise with ambulance crews, police and hospital security.Preparing notes, general filing, photocopying, faxing and scanning.Ensure all aspects of patient personal matters/records are dealt with in aconfidential manner.To follow the policies and procedures as set down in the department, ensure that any changes are implemented.Dealing with all manner of enquires verbally or by telephone.Arrange / book attendance in to department via Symphony and Myrddinsystem and scanning of notes for transfer to wards with the relevant staffand departments.Book outpatient appointments on the hospital Myrddin system.Access previous patient history via Clinical Work Station or Health Records.To organise the preparation of notes for subsequent scanning, to includeboxing up of the notes in readiness.To attend regular training courses as required

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.This job framework under the main duties of the job, is a guide to the duties you will be expected to perform immediately on your appointment and continues below. It is not part of your contract of employment and your duties may well be changed from time to time to time;-

To provide advice and demonstrate the clerical activities in the Acute &Emergency Medicine Department , to new or less experience members ofstaff.Ensure all equipment and resources within the department are used in anappropriate manner.Support the multi- disciplinary team in the event of a Major incident.To maintain good, professional communication with all disciplines of staff,GPs and the general public.

Person Specification

Skills & Abilities

• Telephone manner
• Work under pressure
• Welsh speaker

Qualifications

Knowledge

• IT Systems

Experience

• Hospital Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.