Receptionist - EMEA (on-site) - 12 Month FTC

Dr. Martens; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading footwear brand in London is seeking a Receptionist to manage the front-of-house experience and provide exceptional customer service. The ideal candidate will have experience in a similar fast-paced environment and be proficient in Microsoft Office. This position offers great perks, including discounts and healthcare benefits, all within a supportive and inclusive company culture.

Benefits

Free pair of Docs

65% off all Docs

‘Buy As You Earn’ share plan

Private healthcare

2 paid volunteer days per year

Qualifications

• Experience in a similar role within a fast-paced environment.
• Proficient in Microsoft Office applications.
• Willingness to undertake health and safety training.

Responsibilities

• Manage front-of-house experience and reception duties.
• Deliver exceptional customer service for staff and visitors.
• Oversee logistical tasks like mail and office supplies.

Skills

Customer service experience

Health and safety training

Proficient in Microsoft Word, Excel, PowerPoint

Team collaboration

Time management

Understanding of office facilities processes

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

A superstar at keeping things running smoothly and making everyone feel welcome, you will own the reception desk and be the heartbeat of our Camden based EMEA office. You\'ll create a seamless and professional front-of-house experience while contributing to a workplace that reflects our vibrant brand and culture.

As our Receptionist you will be responsible for:

• Keeping the office running like a dream – from reception duties to daily floor walks, ensuring everything is safe, tidy, and organised.
• Delivering exceptional customer service for staff, visitors, and contractors while handling phone switchboards, intercoms, and day-to-day office needs.
• Managing all things logistical – post, couriers, office supplies, and contractor access.
• Supporting events, meeting room bookings, and office operations, ensuring spaces are ready to impress.
• Overseeing access card controls, security systems, and new starter inductions.
• Providing support with office facilities and maintenance call outs, working closely with the wider Workplace Team to ensure issues are logged, escalated, and resolved efficiently.

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we\u2019re looking for are:

• Experience in a similar role within a fast paced, client facing environment (100+ employees)
• Safety-savvy, willing to undertake health & safety training (it\u2019s a plus if you\u2019re already first-aid or fire-warden certified)
• Tech-smart, it\u2019s a must that you\u2019re proficient in Microsoft Word, Excel and Powerpoint
• Connect: contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
• Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
• Organise: prioritise demands, manage time effectively, and identify opportunities for improvement.
• A practical understanding of office facilities processes, including coordination of maintenance call outs and contractor visits, would be a big plus.

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.