Receptionist (Digital Access Hub)

Citizens Advice; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community support organization in Coventry is seeking a proactive individual to serve as the first point of contact at the Digital Access Hub. This role involves welcoming residents, triaging their needs, and ensuring they receive appropriate support. The ideal candidate will contribute to a safe and inclusive environment, aiding individuals in building their digital skills and confidence. Strong communication and organizational skills are required.

Qualifications

• Strong communication skills to welcome and triage residents.
• Ability to gather and record information accurately.
• Understanding of digital access support and resources.

Responsibilities

• Act as the first point of contact for residents.
• Ensure a welcoming and safe environment.
• Collect statistics and record key details.

Job description

Main Job Purpose

To act as the first point of contact for residents visiting the Digital Access Hub, ensuring they are welcomed, triaged appropriately, and routed to the right level of support self‑help, volunteer‑assisted, or adviser‑led.

The role is central to creating a safe, inclusive, and efficient environment for people building digital skills and confidence.

Collecting the information needed to produce statistics and record all key details for reporting.