Receptionist - Dermatology

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent health organization in Bath is seeking a motivated individual to join their Dermatology Administration team. The role involves providing high-quality reception and clerical services to patients, with an emphasis on customer service and communication. Candidates should have a professional demeanor, excellent organizational skills, and the ability to thrive in a busy environment. This position offers a supportive work culture and a commitment to staff wellbeing.

Benefits

Supportive work environment

Wellbeing programs

Team-based culture

Qualifications

• Professional attitude with flexible working abilities in a busy environment.
• Ability to handle clerical duties, including note preparation and appointment scheduling.

Responsibilities

• Receive patients and relatives at reception courteously.
• Answer telephone inquiries and maintain patient details efficiently.
• Book and manage outpatient appointments as required.

Skills

Excellent customer service

Communication skills

Motivated and enthusiastic

Job description

Responsibilities

• Receive patients and relatives at reception in a friendly and courteous manner.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• Maintain patient details / appointments efficiently on the patient administration system. This will include registration of patient referral letters and statusing of clinics.
• Book new and follow‑up outpatient appointments as well as minor procedure appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
• Cancel and rebook follow‑up patients on clinics as directed by senior colleagues.
• Liaise with nurses, doctors, GP's and other members of the department to provide a quality service for the patients.
• Be aware of and adhere to national waiting time targets when scheduling patient appointments.
• Carry out other clerical duties as required; this will include note preparation, filing of appointment letters, opening and sorting of post, copying and distribution of patient information leaflets, basic typing.
• Provide administrative support for the whole department as required and undertake any additional duties as requested by senior colleagues and management staff.

To provide an appropriate “front of house” service to all patients who are undergoing consultation / treatment principally within the Dermatology Department.

To provide a full comprehensive reception and clerical service in support of the professional staff involved in patient care.

About the role

We are looking for a highly motivated and enthusiastic individual with excellent customer service and communication skills to join our busy and friendly RUH Dermatology Administration team that is based in C42 at the Royal United Hospital.

Prospective candidates should possess a professional attitude to their work and have the ability to work flexibly in a busy environment.

Working for our organization

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!