Receptionist - De Winton Field Practice

NHS; Tonypandy; On-site; GBP 10,000 - 40,000; Full time

Job summary

A primary care practice in Wales is seeking a dedicated care navigator/receptionist to join their team. Candidates should have a GCSE in English and Maths, along with experience working in primary care and with the EMIS system. Responsibilities include managing patient enquiries, handling prescriptions, and maintaining medical records. The role offers flexible hours, and candidates should exhibit professionalism and flexibility in supporting the team. This position is full-time or part-time based on availability.

Benefits

5 weeks annual leave plus bank holidays

Flexible working hours

Qualifications

• GCSE Grade 1 to C in English and Maths required.
• Candidates should have experience of working in primary care.
• Experience in a GP practice is essential.

Responsibilities

• Dealing with patient enquiries face to face and over the phone.
• Use of the EMIS clinical system for patient records.
• Handling of prescriptions and practice mail.

Skills

Professional and courteous manner

Efficient in IT

Team player

Knowledge of EMIS GP system

Ability to speak Welsh

Education

GCSE Grade 1 to C in English and Maths

Tools

Microsoft Word

Microsoft Excel

Outlook Email

Job description

De Winton Field Practice is a training practice with a current list size of 9,500 patients. The Practice has four GP partners and four salaried GPs. We have a GP Registrar / medical students working in the practice. We provide high quality primary care services in a modernised Health Centre.

We are a friendly multi disciplinary team, which includes GPs, pharmacy technician, Practice nurses, HCAs and admin team.

The practice currently has a vacancy for a care navigator /receptionist. The number of hours to be worked has some flexibility. Candidates will need to be available to work a set rota from Monday to Friday between 8am and 6.30pm as part of their contracted hours and this is not negotiable. The practice can offer full-time or part-time hours to the right candidate.

Annual leave and Bank Holidays will be pro rata to the hours worked. The practice currently offers 5 weeks annual leave plus bank holidays whole time equivalent (WTE).

Main duties of the job

• Dealing with patients enquiries face to face and on the telephone
• Use of the EMIS clinical system
• Scanning and Document management using EMIS scan
• Handling of prescriptions
• Receiving and recording requests for visits
• Receipt and sorting of practice mail
• Dealing with patient registrations
• Handling of money for private medical work
• Handling of all forms used within the practice
• Working with the reception team to ensure continuity of service to doctors and patients
• Message handling
• Maintaining both the manual and computer record system
• The chaperoning of patients at doctors request
• Receipt of samples from patients and dealing with them appropriately
• Booking emergency ambulances
• Clinic administration including photocopying/faxing
• Supervision of waiting rooms

About us

De Winton Field Practice is a training practice with a current list size of 9300 patients. Current staff includes 4 GP partners, 4 salaried GPs , cluster pharmacist, a pharmacy technician , an established nursing team, onsite physio service and mental health nurse. We aim to provide high quality primary care services and are located in a refurbished Health Centre. The practice is located approximately 40 minutes from Cardiff and has good transport links.

Job responsibilities

Please contact Christine Wise, Practice Manager if you would like more information relating to the post .

Telephone [phone] or email [e-mail]

Qualifications

• GCSE Grade 1 to C in English and Maths

Experience

• Able to always conduct themselves in a Professional and courteous manner.
• Efficient in IT including the use of Microsoft word, excel and outlook email.
• Work as part of a team to ensure that reception tasks are completed in a timely manner.
• Be flexible and be able to provide cover for the duties of other team members during periods of staff absence (holiday and sickness cover essential)
• Be a Team player
• Experience of working in primary care
• Experience of working in a GP practice
• Knowledge of EMIS GP system
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.