Receptionist/Clerical Officer - Children's ED

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

A public healthcare trust in the UK is seeking a front-of-house team member for their Emergency Department. The successful candidate will provide excellent customer service, register patients, and ensure smooth patient flow, working 12-hour shifts including nights and weekends. This role is essential in delivering high standards of patient care in a busy environment.

Qualifications

• Strong interpersonal skills to greet and assist patients.
• Ability to handle patient inquiries effectively.
• Experience working in a healthcare environment is preferred.

Responsibilities

• Register patients on the Careflow EPR clinical system.
• Update patient demographic details as required.
• Issue Cas Cards for clinical staff for triaging patients.
• Answer telephone and address any queries.
• Send discharge letters to GP and Health Visitors.
• Prepare and scan notes, upload to clinical system.
• Book appointments for clinics.

Skills

Customer service

Communication skills

Teamwork

Tools

Care Flow EPR System

Job description

Overview

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.

The post holder will work within the Bristol & Weston NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

Previous applicants need not apply.

This vacancy may close earlier than advertised, if a sufficient number of applications are received.

Responsibilities

• To register patients on the Careflow EPR clinical system
• Updating patients demographic details when required
• Issue Cas Cards for the Clinical staff for triaging patients
• Answer reception telephone and deal with any queries
• With discharged paperwork send out discharge letters to GP and Health Visitors
• Prep notes for scanning
• Scan notes, upload to clinical system and quality check
• Book appointments for plastics clinic and Consultant review clinics

UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Expiry

This advert closes on Tuesday 4 Nov 2025