Receptionist - Child Development Centre

Sussex Community NHS Foundation Trust; Crawley; On-site; GBP 18,000 - 24,000; Part time

Job summary

A healthcare provider in Crawley is seeking a motivated Child Development Centre Receptionist to provide efficient reception duties at the Child Development Centre. This part-time position (22.5 hours/week) requires excellent communication and interpersonal skills, as well as experience in a healthcare setting. The ideal candidate will be responsible for managing appointments, liaising with clinicians, and ensuring a welcoming environment for families. Opportunities for flexible hours and further development are available.

Benefits

Flexible working options

Excellent training and development opportunities

Living Wage Employer

Qualifications

• Experience in an office environment dealing with customers, patients, and public.
• Ability to manage diaries, book appointments, and meetings.
• Experience in healthcare and working with children and families.

Responsibilities

• Provide reception duties and front of house service for the Child Development Centre.
• Liaise with administration staff to ensure efficient service.
• Meet and greet public, alert clinicians to arrivals, and record patient data.

Skills

Excellent communication skills

Interpersonal skills

Diary management

Customer service experience

Education

Relevant School leaving qualifications (GCSE or equivalent) Maths & English

Tools

Microsoft Office

SystmOne

Job description

An exciting opportunity has become available for a motivated and caring individual as a Child Development Centre (CDC) Receptionist at Crawley Child Development Centre. This role is for 22.5 hours per week - ideally spread over 3 days.

The CDC is based within Crawley Hospital and is a new development which provides a well equipped, modern environment which meets the needs of children and staff alike.

The role will require excellent communication and interpersonal skills.

Main duties of the job

You will be responsible for providing reception duties and an efficient and friendly front of house service for the Child Development Centre.

You may also be responsible for providing an efficient service for the Child Development Centre in accordance with timescales and guidelines. This may include preparing clinics and case notes, inputting data on the electronic patient system and sending out appointments.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief network
• Level 3 Disability Confident Leader and Veteran Aware Trust

We offer opportunities across medical, clinical, support, and corporate services.

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

To liaise with relevant administration Reception staff within the team to provide an efficient and effective service

To meet and greet members of the public visiting the Child Development Centre

To alert clinicians to patient arrivals record patient arrival/departure on electronic and/or paper systems

To answer the main Child Development Centre telephone, deal with enquiries and transfer calls as appropriate

Taking local room bookings within the Child Development Centre

Responsible for sending out appointments and obtaining hospital medical records from the Records Department, and Child Development Centre files for specified clinics

When preparing information for clinics, check for any pending investigations and liaise with the Centre Co-ordinator/Medical Secretaries to ensure these are available for clinic

Produce a clinic schedule for each clinic session if required (primary use System rotas), detailing appointment times and patients names and distribute as required

Undertake filing of correspondence to patient files, either paper copy or scanning correspondence to the electronic patient system (SystmOne)

Undertake copy typing of standard clinic appointment letters as required

To ensure that the reception area and patient areas are kept clear and tidy

To keep notice boards and leaflet stands tidy and current

Booking and rearranging appointments as required with regard to out-patient clinics, liaising with secretaries where necessary

Assist Centre Co-ordinator and Medical Secretary with monitoring and checking supplies of goods/services

To undertake general administrative duties as required, to enable the efficient running of the Child Development Centre participating fully as a team member. This may include undertaking any other duties at the request of the Line Manager, which are commensurate with the role. To raise concerns where necessary which may affect efficient provision of the service

To work with administration colleagues in the Child Development Centre to provide necessary cover for annual leave and sick leave commensurate with the role

Supporting Voluntary staff to fully understand any requests that they have been asked to undertake

Report problems as they arise, solving them if possible/appropriate

Use and maintain resources efficiently and effectively, reporting damaged and faulty equipment when identified

To order general stationary and office supplies as and when required

The work involves close contact with children with special needs and difficulties and their families; to treat everyone you encounter with dignity and respect. Recognising that people are different avoids discrimination

Person Specification

Qualifications

• Relevant School leaving qualifications (GCSE or equivalent) Maths & English

Healthcare Administration Experience

• Experience working in office environment
• Dealing directly with customers, patients, and members of the public
• Diary management, booking appointments, meetings
• Communicating effectively with a diverse range of people
• Prioritising of workload
• Experience working with children and family
• Experience of working in healthcare

Systems Experience

• Experience with Microsoft office
• Experience with Healthcare Administration and Terminology
• Experience with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sussex Community NHS Foundation Trust

Address

Crawley Child Development Centre, Crawley Hospital

Crawley Child Development Centre, Crawley Hospital