Receptionist / Care Navigator (General Practice)

Oakwood Lane Medical Practice; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local medical practice in Leeds is seeking a Receptionist to join their team. The role involves meeting patients, handling queries, and processing repeat prescriptions. Candidates should have GCSEs in English and Maths, with customer service experience being beneficial. The position offers £12.21 to £13.77 per hour, with full-time and part-time options available. Flexibility on hours is welcome, but candidates must be able to work Mondays or Fridays.

Qualifications

• Previous experience in General Practice Admin.
• Experience of working in a customer service role.
• Empathy & understanding – Able to appreciate how people are feeling and respond appropriately.

Responsibilities

• Meet patients at the Reception front desk or over the telephone.
• Follow up test results or support clinicians with tasks.
• Process all requests for repeat prescriptions each day.

Skills

Effective communication

Computer literacy

Organisation

Teamwork and interpersonal skills

Problem solving

Diligence

Completer / Finisher

Education

GCSE grade A to C in English and Maths

Tools

SystmOne

Job description

Please note we would require the successful candidate to work Mondays and Fridays.

If you get a buzz from talking with people, understanding their situation and helping them get the support they need, then this is the role for you.

Our reception team are the first people to meet patients and visitors to the practice. The world of the NHS and general practice has changed so much in recent times and the reception team has the skills and knowledge to guide patients to the right appointment with the right person at the right time. They also work alongside our GPs in our Hub, triaging the daily demand for appointments.

The Reception team support our patients to help them understand how to request prescriptions, learn to work with apps and digital access and how to find the right services when they need them. They offer support when patients may be worried or anxious and always try their hardest to find the best option available.

Please note: Previous applicants need not apply.

Main duties of the job

Key skills needed for this role

• Effective communication - Able to communicate effectively and empathetically with a diverse patient population
• Computer literacy - Able to work with computer systems and extract the relevant information
• Organisation - Able to organise, schedule and allocate work to meet deadlines
• Teamwork and interpersonal skills- Able to integrate into a multi-disciplinary team
• Problem solving - Able to solve problems using own initiative
• Diligence - Able to remain focused, identify errors and correct them
• Completer / Finisher - Able to get the job done
• Able to work independently

The successful candidate(s) must be able to work on at least either a Monday or a Friday as part of their contracted shift pattern.

About us

We are looking for staff to join our well-established Reception team. There is a mix of long-serving staff and newer colleagues who together offer lots of experience and enthusiasm. They have a strong team identity and really support each other through out the working week. They are led by a Reception Supervisor and our Assistant Practice Manager.

We are a thriving practice with 14,000+ patients. You will be supported by a fantastic team including an experienced practice management team, 5 partners, g salaried and 1 retainer GPs, a strong and skilled nursing team, pharmacy team and mental health team and experienced frontline administrative staff.

Job responsibilities

Successful candidates will meet patients at the Reception front desk or over the telephone and will deal with whatever their needs may be - whether that it finding the right appointment, resolving a medication query or helping to find other services or support.

There is also an element of administrative work as the team follow up test results or support clinicians with tasks through out the day. The reception team also works in our Appointment Hub, supporting the triage of requests for GP appointments. Our Reception team also process all requests for repeat prescriptions each day.

Experience of working with patients and with SystmOne (clinical system) would be an advantage but is not essential. If you have experience working with the public and operating information systems, this experience is valuable and we would encourage you to apply.

We are fairly flexible with regards to hours and welcome applications from those looking for both full-time and part-time hours. We will work with the best candidate(s) to agree the right working patterns but we do require either Monday or Friday to be part of the regular week along with a usual start time of 8:00am.

We welcome anyone wanting an informal conversation or visit to explore this opportunity before committing to an application.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Previous experience in General Practice Admin

Experience

• Key skills needed for this role:
• Experience working in a customer service role.
• Effective communication - Able to communicate effectively with a diverse patient population
• Empathy & understanding - Able to appreciate how people are feeling and respond appropriately.
• Computer literacy - Able to work with computer systems and extract the relevant information
• Organisation - Able to organise, schedule and allocate work to meet deadlines
• Teamwork and interpersonal skills - Able to integrate into a multi-disciplinary team
• Problem solving - Able to solve problems using own initiative
• Diligence - Able to remain focused, identify errors and correct them
• Completer / Finisher - Able to get the job done
• Experience of working in health or social care may be beneficial but we focus on recruitment for customer service skills rather than sector experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £13.77 an hour Dependant on Experience