Receptionist/Care Navigator

NHS; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Nottingham is looking for a motivated Receptionist to manage the reception desk and provide exceptional customer service. The role requires strong communication skills and attention to detail, with responsibilities including managing inquiries and ensuring the practice runs efficiently. Candidates should have a good education background, including GCSEs in English and Maths. This is a full-time position.

Qualifications

• Experience in customer service in a general practice environment.
• Accuracy and attention to detail are essential.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Receive patients and visitors courteously and efficiently.
• Answering the telephone and taking messages.
• Processing appointment requests by telephone or in person.
• Actioning queries for repeat prescriptions.

Skills

Excellent communication and interpersonal skills

Ability to communicate effectively both verbally and in writing

Time management skills and ability to multi-task

Proficient in all areas of Microsoft Office

Education

Good standard of education with at least level 3 qualifications

GCSE at English and Maths or equivalent

Job description

We have an opportunity for an experienced Receptionist to join thepractice team. For this role we are

seeking a motivated, enthusiastic, and committed individual with aproven record of delivering exceptional

customer service in a general practice environment. Accuracy andattention to detail are key to this role.

Main duties of the job

Manage the reception desk. Ensure surgeries runsmoothly & efficiently

Receive patients & visitors courteously andefficiently.

Answer the telephone, take messages andpass them on appropriately

Process appointment requests by telephone/in person

Action any queries for repeat prescriptions within practice guidelines

Be the point of contact for patients,doctors and other members of the Health Care Teams.

Cover all reception/administration tasks

Take requests for home visits, record and process accurately

Liaise with hospitals, health careteams, social services etc.

Open and close the practice. Ensure the reception, office andconsulting rooms are prepared in readiness forthe morning session

Photocopying, scanning, and shredding

Ensure confidentiality is maintained at alltimes

Utilise thorough knowledge of all practiceprocedures & policies

Working in accordance with written protocols

Complete tasks allocated by managers orGPs.

Attend team training events as partofgoing development & training

Opening and distribution of post, filing of medical records

Attend protected learning time sessions

Register new patients

Taking a lead role in a specialised area as partof ongoing personal development as allocated by thePractice Manager

All staff are required to be flexible and take their share of providingcover, when necessary for colleagueswho may be absent due to holidays or illness. This is a mandatoryrequirement of the role.

About us

We are a small and friendly GP practice located in Long Eaton, with excellent access to Nottingham or Derby or further afield, with junction 25 of the M1 being less than 2 miles away.

We pride ourselves on being a well-established training practice providing general medical services for our practice list of 5800 patients. This is a rewarding and varied role for a GP who shares our ethos of providing patient centred care and is motivated to maintain and improve our high QOF achievement and contribute to the development of the organisational and business aspect of the Practice.

We are a fully computerised Practice, using TPP SystmOne and working towards becoming paper light. We have an integrated nursing team including a Nursing team, Health Care Assistant and an efficient and supportive administration team.

Job responsibilities

Responsibilities

Manage the reception desk ensuring surgeries runsmoothly and efficiently

Receive patients and visitors courteously andefficiently

Answering the telephone, taking messages, andpassing them on appropriately

Processing appointment requests by telephone orin person

Actioning any queries for repeat prescriptionsin accordance with practice guidelines

To provide point of contact for patients and toact as a focal point of communication between,

patients, doctors, and other members of thePrimary Health Care Teams.

Covering all reception/administration task asnecessary

Taking requests for home visits and ensuringthey are recorded and processed correctly

Liaising with hospitals, primary health careteams, social services etc.

Opening and closing the practice as and whennecessary ensuring the reception, office and

consulting rooms are prepared in readiness forthe morning session

Photocopying, scanning, and shredding asrequested

Ensuring confidentiality is maintained at alltimes

Having a thorough knowledge of all practiceprocedures and policies

Working in accordance with written protocols

Completing any tasks allocated by managers orGPs.

Attending team training events as partofongoing development and training

Assisting in opening and distribution of post ifneeded

Assisting in the filing away of medical records

Attending protected learning time sessions whenrequired

Registering patients as per the practicespolicy and procedures

Taking a lead role in a specialised area as partof ongoing personal developed as allocated by the

Practice Manager

All staff are required to be flexible and take their share of providingcover, when necessary for colleagues

who may be absent due to holidays or illness. This is a mandatoryrequirement of the role.

Confidentiality

While seeking treatment, patients entrust us with, or allow up togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.

In the performance of the duties outlined in this Job Description, thepost-holder may have access to

confidential information relating to patients and their carers,practice staff and other healthcare workers.

They may also have access to information relating to the practice as abusiness organisation. All such

information from any source is to be regarded as strictly confidential.

Information may only be divulged to authorised persons in accordancewith the Federations policies and

procedures relating to confidentiality and the protection of personaland sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own andothers health, safety and security as

defined in the Federations Health and Safety policy.

Safeguarding

All employees are responsible for taking all reasonable measures toensure that the risk of harm to children

and vulnerable adults are minimised. They should take all appropriateactions to address concerns, working

to agreed local policies and procedures, including the guidance onSafeguarding, in partnership with other

relevant agencies. This includes accessing appropriate training,advice, and support.

Disclosure and Barring Services

This post will be subject to a DBS Disclosure check at the point ofrecruitment and thereafter.

Infection Control

All employees have an individual responsibility to have knowledge ofand employ the basic principles of

infection prevention and control practice. All employees must complywith Infection Prevention and Control

mandatory training requirements.

Equality and Diversity

The post holder will support the equality, diversity and rights ofpatients, carers and colleagues.

Person Specification

Qualifications

• Good standard of education with at least level 3
• qualifications including GCSE at English and Maths (or
• equivalent levels of qualifications)
• General level of
• education to A-Level
• standard or equivalent

Skills & Qualities

• Excellent communication and interpersonal skills
• Ability to communicate effectively both verbally and in
• writing with a range of different audiences
• Time management skills and ability to multi-task
• Proficient in all areas of Microsoft Office
• Managing Processes,
• Developing
• Standards, Promoting
• Process Improvement,
• Inventory Control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.