Receptionist/Care Navigator

NHS; Milford on Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a full-time receptionist in Clacton on Sea. The ideal candidate will handle patient interactions face-to-face and by phone, ensuring a smooth experience. Responsibilities include managing appointments, maintaining patient records, and assisting with queries. Applicants should demonstrate excellent communication skills and customer service experience. This role offers an opportunity to contribute to patient care in a dynamic environment.

Qualifications

• Ability to work in a polite and discreet manner.
• Experience of working with the general public, being sensitive in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills with high accuracy.

Responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients.
• Maintaining patient database and records.
• Advising patients of practice procedures.

Skills

Customer service experience

Excellent communication skills

IT and administration skills

Job description

Job Summary

St James Surgery is looking to recruit a full-time receptionist to join our friendly team. The post-holder will work at both our main surgery, in Clacton and our branch in St Oysth. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About Us

We are a large, friendly, hardworking surgery with our main surgery located in Clacton and a branch in St Osyth. We are an EMIS Web practice with a patient list size of 15,200 patients.

Details

• Date posted: 10 December 2025
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 29234
• Job locations: 89 Wash Lane, Clacton on Sea, Essex, CO15 1DA

Essential Qualifications

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Desirable Qualifications

• Previous medical or healthcare receptionist experience is desirable.
• Knowledge of Emis Web would be an advantage, but full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Primary Care Careers, 89 Wash Lane, Clacton on Sea, Essex, CO15 1DA. Employer's website: https://www.eoeprimarycarecareers.nhs.uk/