Receptionist / Care Navigator

NHS; Llandudno Junction; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Llandudno Junction seeks a Care Navigator to offer high-quality support and act as the first point of contact for patients. Key responsibilities include coordinating care, managing appointments, and signposting services. The ideal candidate will have healthcare experience, strong communication skills, and proficiency in Microsoft Office. Full training is provided for the role, with flexible working hours to meet service needs.

Qualifications

• Experience working within healthcare is advantageous.
• Ability to work independently and effectively as part of a team.
• Good time management and attention to detail are essential.

Responsibilities

• Act as the first point of contact for patients and communicate effectively.
• Coordinate care and manage patient appointments.
• Follow up on patient interventions and maintain accurate records.

Skills

Teamwork

Adaptability

Good organization skills

Patience

Empathy

Reliable

Critical thinking

Tools

Microsoft Office

Outlook

Excel

Job description

We have anexciting opportunity for a Care Navigator to join our dynamic team. We arelooking for someone who is enthusiastic about providing high quality care. Youwill be part of a wider team of Care Navigators.

This roleprovides the first point of contact for all patients and acts as a focal pointof communication between patients, doctors and other medical staff.

Receptionistsare key members of the practice team.They are trained to work with all the resources available to them whichmay include signposting patients to another service, offering self help adviceor booking with an appropriate clinician in the practices multi-disciplinaryteam.

There are noset entry requirements for the receptionist role. However, customer facing roles or previousreception experience, especially in a medical setting would be advantageous.Full training is provided for the role.

Main duties of the job

A CareNavigator is a professional who guides patients and individuals to the rightsupport and services, acting as a first point of contact in healthcare settings. Their responsibilities include signposting to professionals,assisting with navigating social care systems, coordinating care for peoplewith long-term conditions, and helping to manage appointments andadministrative tasks. Prescription preparation and scanning documents. This role requires strong communication skills and ofteninvolves working closely with other healthcare professionals and localauthority services.

About us

A small friendly GP Surgery located in Llandudno Junction. A patient population of 3000. Working alongside receptionists, GP, ANPs, Practice Nurses, OT and other healthcare professionals.

Job responsibilities

The post holder working closely with the GPs, Community Services, PCN Team, and Care Home Team where appropriate will:

• Be responsible for daily updating of patients on Workflow to identify patients to support the PCN team with correct community pathways that may prevent hospital admission and to identify potential gaps in care
• To record patient interventions on relevant electronic database systems and contribute to report generation, analysis and production
• Follow up on all forward actions.
• Be responsible for logging and making referrals
• To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
• To be customer (patient, carer, GP) focused when representing the service
• To work collaboratively with other teams and services to maintain an effective and efficient service
• To offer appropriate support and guidance to patients and their families/carers
• To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
• To have excellent IT skills, to include Microsoft Office, Outlook and Excel
• To undertake general office duties to support the role
• To work effectively as part of a team to provide cover for Care Navigation and PCN Care Coordinators when required and to be flexible regarding working hours to meet the needs of the service
• To ensure all electronic records are updated and complete within the agreed time-scales
• To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleagues
• Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
• Work towards completing the appropriate training.
• To participate in the review and appraisal process
• To carry out any other reasonable duties as requested by a manager to ensure quality of service
• To participate in any relevant training/courses/conferences
• Complete mandatory training

Person Specification

Experience

• Teamwork, however confident to work independently.
• Adaptability and flexibility.
• Able to work under stressful conditions with patience and empathy.
• Good organisation skills and attention to detail.
• Reliable and dependability.
• Time management.
• Experience working within healthcare.
• Critical thinking.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.