Receptionist/Care Navigator

NHS; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice is seeking a part-time Receptionist to join their friendly team in Liverpool. The role involves patient-facing duties such as greeting patients, managing appointments, and general administration work. The ideal candidate will need to be enthusiastic, flexible, and possess good communication skills, with prior GP reception experience being advantageous. This is a temporary position for up to 30 hours a week with the possibility of job share.

Qualifications

• Must have good communication skills and be a team player.
• Flexibility with working hours and responsibilities is required.
• Previous GP Reception Experience is ideal.

Responsibilities

• Greet patients and manage appointments at reception.
• Answer incoming calls and direct them appropriately.
• Assist with administration duties and maintain patient records.

Skills

Communication Skills

Team Player

Willing to learn

Quick learner

Ability to work under pressure

Basic IT skills

Primary care knowledge/experience

Emis system knowledge

NHS experience

Tools

EMIS

Job description

Lance Lane Medical Centre is looking to recruit a part time Receptionist to join our friendly and established team.

Hours will be upto 30 hours a week. We will consider one person or job share for upto these hours. This will be temporary position for 6 months but will be reviewed. Candidate/s must be flexible with their start and finishing times and days.

We are looking for someone who is enthusiastic, driven, a team player with fantastic customer service skills who is willing to learn and likes to make a difference. The candidate must be a quick learner, adaptable to a busy environment and take a flexible approach to work patterns.

We are looking for someone who is enthusiastic, driven, a team player with fantastic customer service skills who is willing to learn and likes to make a difference. The candidate must be a quick learner, adaptable to a busy environment and take a flexible approach to work patterns.

The role will be mainly patient facing with duties including front desk, scanning, prescription requests and general administration work. You should be EMIS proficient, but we are happy to develop these IT skills if needed.

GP Reception Experience and knowledge of EMIS Web is ideal.

Main duties of the job

This role involves greeting and booking patients in atreception, booking and cancelling appointments.

Answer incoming telephone calls and ensuring calls aredocumented and directed where appropriate.

Ensure correspondence are filed electronically in correctpatient records.

Assist with daily administration duties such as filing, pickingup emails, scanning, dealing with queries and processing prescriptions. Undertakeadministration tasks as allocated on rota organised by Manager.

About us

Lance Lane Medical Centre is a well established GP practice in Wavertree, South Liverpool. The Practice has approximately 6,500 patients.

• We are a friendly, forward thinking and hardworking practice. We work together as a team to provide an excellent high quality service to our patients which is organised and consistent. We are family orientated and have a personalised approach to our patients. We strive to maintain a supportive team environment for our clinical and non-clinical staff members.
• Our current team consists of GP Partner, Practice Manager, 5 Salaried GPs, 1 ANP, 2 Practice Nurses, 1 HCA, Secretary and Reception/Care Navigator team.
• Lance Lane Medical Centre is part of CWN PCN (Childwall and Wavertree Network) with additional support received from Pharmacists, Pharmacy Technicians, Health and Well-being Coaches, Physician Associates, Social Prescribers, First Contact Physiotherapists and Mental Health practitioner.
• Lance Lane Medical Centre was been awarded Practice Team of the year 2023.This was awarded by Royal College of General Practitioners for Mersey faculty (which covers Liverpool, Wirral, Sefton, Knowsley, Halton and St Helens, East and West Cheshire, and Isle of Man)
• We are CQC rated Good (2022).
• We are a Sponsorship Practice.

Job responsibilities

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
• Be able to cover all reception position as necessary
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests
• Receiving telephone calls
• Forwarding calls to the correct destination when necessary
• Taking messages

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for summarising and updating as necessary
• Filing/Scanning post in medical records
• Fax and photocopy as requested
• Completing/filing electronic documents through workflow
• Completing tasks
• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Person Specification

Skills, Knowledge and Experience

• Communication Skills
• Team Player
• Willing to learn
• Quick learner
• Quick thinker
• Ability to work under pressure
• Organised
• Flexible approach
• Initiative
• Motivated
• Hardworking
• Basic IT skills
• Primary care knowledge/experience
• Emis system knowledge
• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.