Receptionist / Care Navigator

NHS; Colchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Colchester is seeking a part-time receptionist for 20 hours a week at Tiptree Medical Centre. The role involves greeting patients, booking appointments, and managing queries with a friendly approach. Candidates should possess strong IT skills and have a good standard of education including Maths and English. Experience in a reception role is preferred but not essential. Flexibility in covering additional shifts is required. Generous annual leave and support are offered.

Benefits

Generous annual leave

Free counseling support

Qualifications

• Experience in providing customer service is necessary.
• Reception experience preferred, primary care experience is a plus.
• Strong IT skills and familiarity with computer systems required.

Responsibilities

• Book appointments and greet patients.
• Answer queries and signpost to appropriate staff.
• Update patient records and process correspondence.

Skills

Customer service

Strong IT skills

Excellent written communication

Excellent oral communication

Friendly approach

Education

Good standard of education including Maths and English

Tools

SystmOne

Job description

Job Summary

We have an exciting new opportunity for a receptionist to join the team at Tiptree Medical Centre on a part‑time basis for 20 hours per week.

Flexibility to cover other shifts is required.

About Us

We are a friendly, busy and innovative practice in north‑east Essex. The team comprises two supportive partners and seven salaried GPs, a nursing team of four Advanced Nurse Practitioners, one paramedic, four practice nurses, two HCAs, two clinical pharmacists and one pharmacy technician. We serve approximately 12,000 patients in a semi‑rural setting with flexible, family‑friendly working patterns, generous annual leave and free counselling support. We collaborate as part of a Primary Care Network with Mersea Island Medical Practice and Rowhedge Medical Centre.

Responsibilities

• Book appointments.
• Greet patients.
• Answer queries from patients and outside agencies and signpost to appropriate staff.
• Update patient records.
• Process correspondence.
• Liaise with patients using various communication methods.

Experience & Qualifications

Experience

• Providing customer service.
• Reception experience – preferred. Experience in primary care is a plus but not essential.
• Strong IT skills and ability to use computer systems.
• Experience with SystmOne is desirable; full training will be provided.
• Excellent written and oral communication skills.
• Friendly and positive approach to patients and visitors, in person or on the phone.

Qualifications

• Good standard of education including Maths and English.

Disclosure & Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.

Employer Details

Primary Care Careers

Church Road, Tiptree, Essex, CO5 0HB

Website: https://www.eoeprimarycarecareers.nhs.uk/

Contact

If you would like to find out more information about this role, please do not hesitate to get in contact with us.