Receptionist/Care Navigator

NHS; Brackley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Brackley is seeking a self-motivated Receptionist to join the Patient Services team at Brackley Medical Centre. The role involves greeting patients, managing appointments, and providing excellent customer service. Ideal candidates will have experience in a receptionist role and be computer literate. Part-time hours are offered with a competitive hourly wage.

Qualifications

• Experience of working as a receptionist or in a customer-facing role.
• Good level of computer literacy.
• Ability to work accurately and timely under pressure.

Responsibilities

• Greet patients and visitors, book them in as per policy.
• Answer incoming telephone calls and document accordingly.
• Process appointment requests and cancellations from patients.
• Assist with short-notice staff absences and appointment flow.
• Provide information to new patients about registration requirements.

Skills

Customer service

Computer literacy

Ability to work under pressure

Tools

Microsoft Office

Outlook

Job description

Job Summary

We have an exciting opportunity for a self‑motivated individual to join our Patient Services team at Brackley Medical Centre. Our practice is part of a new purpose‑built site with a Community Hospital, secondary care clinics and private health‑related businesses, serving our community. Our reception team is the heart of our building.

Brackley Medical Centre serves over 16,200 patients and boasts a dedicated team of 5 GP partners, 5 salaried GPs, 4 nurses, 4 Advanced Clinical Practitioners, 5 Health Care Assistants, physiotherapists, Clinical Pharmacists and a variety of Health & Wellbeing Practitioners, alongside skilled medical secretaries and administrative staff. We are a teaching practice that welcomes students and actively participates in research.

Main Duties

• Receive, assist, and direct patients (care navigation) to the appropriate service or healthcare professional in a courteous, efficient, and effective manner, whether on the reception desk, by telephone or directly with a GP.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Schedule

• Monday 08:00‑18:30 hrs
• Tuesday 14:00‑20:00 hrs
• Wednesday 08:00‑13:00 hrs
• Thursday 08:00‑18:30 hrs
• Friday 08:00‑18:30 hrs
• Saturday 8/6: 08:15‑12:15 hrs (one Saturday in six)

Job Responsibilities

• Greet patients and visitors in a friendly manner, book them in according to practice policy and direct them appropriately.
• Answer incoming telephone calls promptly and politely, document and redirect calls accordingly.
• Process appointment requests, amendments and cancellations from patients.
• Assist with the movement or cancellation of appointments due to short‑notice staff absence in a timely fashion, using the most appropriate method (e.g., Accurx, telephone).
• Use the computerised appointment system to ensure efficiency of appointments and monitor the flow of appointments.
• Explain practice registration requirements to new patients and those seeking temporary cover; ensure new patient details are entered correctly onto computer.
• Receive payments from patients for private services or deposits for equipment, issue receipts, and process refunds for returned equipment deposits.
• Respond to all queries and requests for assistance from patients, partners, staff and visitors via all communication methods.
• Assist with the general administration of patient records and correspondence in an accurate and timely manner.
• Record all messages carefully and accurately and send to the appropriate person via internal computer systems.
• Open incoming mail and forward to the appropriate staff member or prepare for scanning/document management.
• Process prescription requests accurately and timely, escalating any queries as appropriate.
• Assist in keeping noticeboards and reception area tidy.
• Register patients for online services and assist with any queries.
• Ensure the computerised telephone system is set correctly for out‑of‑hours information.
• Perform any other delegated duties considered appropriate to the post.

About Us

We are a caring and committed team whose aim is to improve the health of our community by delivering high‑quality patient care, whilst maintaining a fulfilling working environment for all. Brackley Medical Centre has a well‑ingrained way of working and a strong culture of teamwork. We are committed to sustainable working practices, participate in the Green Impact Scheme, and actively seek to reduce our carbon footprint.

Pay & Contract

• Salary: £12.21 an hour
• Contract: Permanent
• Working pattern: Part‑time (average 30 hours 40 minutes per week)

Location & Reference

• Reference number: A2001-25-0006
• Job locations: Wellington Road, Brackley, NN13 6QZ

Person Specification

Essential

• Experience of working as a receptionist/customer‑facing role.
• Good level of computer literacy (Microsoft Office and Outlook).
• Ability to work accurately under pressure in a timely fashion.

Desirable

• Experience of working in a GP surgery or healthcare setting.
• Flexible approach to hours and cover as you will be required to cover for absence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.

Employer Details

Brackley Medical Centre
Wellington Road, Brackley, NN13 6QZ
Website: https://www.brackleymedicalcentre.co.uk/