Receptionist - Care Home

The Talent Hub; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable care home in Redbridge, London, is seeking a compassionate Care Home Receptionist. You will be the first point of contact for visitors and residents, providing a warm welcome and managing operational tasks. The ideal candidate has prior experience in a front-of-house role and is skilled in communication and multitasking. A friendly, professional demeanour is essential. This permanent position offers 22.5 hours per week, with competitive pay and a supportive environment.

Benefits

Equal pay for young workers

Access to financial wellness schemes

Employee discount schemes

Recognition and team building events

Support for additional qualifications

Comprehensive staff induction and training

Qualifications

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting.
• Ability to multitask effectively and manage a busy reception area.
• A proactive and problem-solving approach.

Responsibilities

• Provide a warm and professional welcome to residents, families and visitors.
• Manage incoming calls and direct them appropriately.
• Schedule and coordinate appointments, tours and meetings.

Skills

Outstanding interpersonal and communication skills

Strong organisational skills

Proficiency in Microsoft Office

Polished and professional demeanour

Empathy and understanding

Job description

Care Home Receptionist – Redbridge, London

Location: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PR

Salary: £12.21 per hour

Hours: 22.5 hours per week

Shifts: 8.30am to 4.30pm, three shifts over seven (including alternate weekends) / Shift pattern to be discussed at interview

Job Type: Permanent

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

We are looking for a compassionate and caring Receptionist to join our family at Chestnut Manor Care Home.

As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.

If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive staff induction with free training and professional development

About the role:

• Provide a warm and professional welcome to residents, families and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home’s services
• Schedule and coordinate appointments, tours and meetings
• Maintain a clean, organised and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across all departments to ensure smooth daily operations of the home
• Respond promptly and effectively to emergencies or unusual situations

About you:

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanour
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• A proactive and problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.