Receptionist/Care Coordinator

NHS; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice in Birmingham is seeking an experienced Care Coordinator for a part-time role of 20 hours per week. The successful candidate will lead patient recall systems and coordinate care to improve patient outcomes. Previous experience in a GP setting and excellent organisational skills are essential. This role offers opportunities for professional development in a supportive and inclusive environment.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• Experience working in a GP surgery or primary care setting.
• Understanding of QOF and the Universal Offer.
• Previous experience as a Care Coordinator or similar role.

Responsibilities

• Lead all patient recall processes.
• Ensure timely patient invites and reviews.
• Support safeguarding responsibilities.

Skills

Organisational skills

Verbal communication skills

Written communication skills

Attention to detail

Ability to multitask

Job description

Shah Zaman Surgery is seeking an experienced and organised Care Coordinator to join our team. This part‑time role offers 20 hours per week, spread across 3 days, with a salary dependent on experience.

As the lead for all patient recalls, you will play a central role in ensuring patients receive timely, coordinated care, supporting delivery against QOF and the Universal Offer. We are looking for someone with experience in primary care, including managing chronic disease recalls, who is proactive, detail‑focused, and committed to improving patient outcomes.

You will also contribute to safeguarding, Gold Standards Framework (GSF) work, provide administrative support to the Practice Manager, and may assist reception with tasks or patient calls when needed, as well as carry out other duties depending on the needs of the practice.

Please note: This post may close earlier than the advertised closing date once a sufficient number of applications have been received.

Main duties of the job

Take full responsibility for all patient recall systems.

Manage and monitor recall lists in line with QOF and Universal Offer targets.

Proactively contact patients, schedule appointments, and ensure follow‑up.

Work with clinicians to ensure reviews, including chronic disease checks, are completed on time.

Safeguarding

Support safeguarding processes in collaboration with the Safeguarding Lead.

Organise safeguarding meetings, prepare agendas, and take accurate minutes.

Maintain and update the safeguarding register.

Escalate concerns in line with policy and statutory guidance.

Gold Standards Framework (GSF)

Coordinate GSF meetings and maintain accurate records.

Update and manage GSF registers.

Support communication between clinicians, patients, and families as required.

Practice & Administrative Support

Provide administrative support to the Practice Manager.

Assist with data quality, audits, and reporting linked to QOF and the Universal Offer.

Support service improvement projects as directed.

Act as a key contact for patients regarding recalls and care coordination.

Help patients navigate health and social care services.

Ensure patients understand care plans and have access to self‑care information.

Communicate clearly, respectfully, and inclusively with patients and carers.

About us

Shah Zaman Surgery is a long‑standing, patient‑focused GP practice based in Castle Vale, serving a diverse and dynamic community. We are part of the North Birmingham PCN, committed to delivering high‑quality, accessible care to improve local health outcomes.

Our team is collaborative, supportive, and positive, valuing open communication, mutual respect, and shared responsibility. Professional development is encouraged, offering opportunities to expand skills and grow within the role.

By joining Shah Zaman Surgery, you will be part of a welcoming and inclusive workplace where your contribution directly benefits patients. We pride ourselves on integrated working and delivering services that are safe, effective, and responsive to community needs.

Job responsibilities

This is a key non‑clinical role within Shah Zaman Surgery, responsible for leading all patient recall processes. You will ensure patients are invited and supported to attend their reviews in line with QOF and the Universal Offer, with a focus on chronic disease recalls, directly contributing to improved patient outcomes and the quality of care.

In addition, you will support the practices safeguarding responsibilities, contribute to GSF processes, and provide assistance to the Practice Manager. The role requires excellent organisational skills, strong attention to detail, and effective communication, alongside experience working in primary care.

Person Specification

Experience

• Experience working in a GP surgery or primary care setting
• Understanding of QOF and the Universal Offer
• Experience managing patient recall processes, including chronic disease recalls
• Excellent organisational and administrative skills
• Strong written and verbal communication skills
• Ability to prioritise, multitask, and work independently
• Awareness of and commitment to safeguarding principles
• Commitment to patient confidentiality and data protection
• Previous experience as a Care Coordinator or similar role
• Experience supporting safeguarding or GSF processes
• Knowledge of NHS primary care structures and PCN DES
• Experience contributing to audits and service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.