Receptionist - Brighton

Sussex Primary Care; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in Brighton seeks a Receptionist/Administrator to serve as the first point of contact for patients and visitors. Candidates must have excellent social skills, a high level of confidentiality, and the ability to handle sensitive situations calmly. The position offers full-time or part-time employment with various benefits including NHS pension and sick pay.

Benefits

NHS pension if eligible

Sick pay

Wellness programmes

Qualifications

• Experience in dealing with the general public.
• Ability to work flexibly and prioritize tasks.
• Calm and non-judgmental approach to patients.

Responsibilities

• Act on own initiative within broad procedural guidelines.
• Undertake activities within reception/administrative area.
• Ensure effective time management and workload prioritization.

Skills

Excellent social skills

Confidentiality

Tact and diplomacy

IT skills

Education

Good standard of general education including Maths and English

Job description

Job Summary

The Avenue Practice provides care to patients in Brighton. We are a small, friendly team and are all passionate about doing the best for our patients. We are looking for a new Receptionist/Administrator to join us on our mission to provide high quality care to our patients.

You will be the first point of contact for patients and visitors, so a friendly and caring personality is a must!

We are open Monday to Friday, 08:00 to 18:30. A shift pattern will be agreed with you to encompass these core hours. There may on occasions be a requirement to work on a Saturday, but you will have notice of when this would be.

You will be reliable and work flexibly, act on your own initiative and use your judgement in prioritising key and urgent tasks.

As you can imagine, we deal with highly personal and confidential data, so you will exhibit a high level of confidentiality, sensitivity and awareness to this. Excellent skills of tact and diplomacy must be used to ensure that the confidential nature of the work done here is maintained at all times.

You will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non judgemental manner on a daily basis by face to face, telephone and email.

Finally you are required to have a good standard of general education including Maths, English and IT skills together with the ability to work in an organised and efficient way.

Main duties of the job

• Act on own initiative, within broad procedural guidelines and without direct supervision.
• Undertake activities within the reception/administrative area.
• Undertake patient registrations.
• Liaise with Secondary Care, Social Services and other teams as necessary.
• Ensure efficient service delivery to patients.
• Ensure effective time management and workload prioritisation.
• Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
• Promote good staff relations and motivation.
• Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
• Maintain inventories and arrange replacement of stocks as required.
• Ensure strict adherence to the practice's computer security protocols.
• Ensure the filing system is maintained.
• Participate in internal and external training events as required.
• Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
• Ensure building security arrangements are implemented.
• Ensure that complaints from patients are brought to the attention of the Practice Manager.

About Us

Sussex Primary Care Values

• Patient-focused in everything we do
• Support staff to be the best they can be
• Innovate, learn and evaluate

Benefits

• NHS pension if eligible
• Sick pay
• Wellness programmes

Schedule

• Day shift

Details

Date posted: 28 October 2025

Salary: £12.60 an hour

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: U0087-25-0025

Job Location

The Avenue Surgery, 1 The Avenue, Brighton, BN2 4GF

Job Description

Job responsibilities

• The Duties And Responsibilities To Be Undertaken By Members Of The Practice Administration Team May Include Any Or All Of The Items In The Following List. Duties May Be Varied From Time To Time Under The Direction Of The Receptionist/Administrator Manager/Practice Manager, Dependent On Current And Evolving Practice Workload And Staffing Levels:
• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; scanning, processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to Practice staff including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development; taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.