Receptionist - Bank

Avery Healthcare; Hatfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading care provider in the UK seeks a receptionist to provide professional customer service and administrative support. The ideal candidate will have excellent communication skills and a friendly attitude, playing a vital role in ensuring a welcoming environment. Join an inspiring team dedicated to enriching residents' lives while nurturing your own personal growth in a caring culture.

Benefits

Opportunities for learning and development

Qualifications

• Live values of caring, supportive, honest, respectful, and accountable.
• Ability to provide high quality customer service.
• Familiarity with reception and administrative tasks.

Responsibilities

• Offer professional customer service as the first point of contact.
• Answer telephone and respond to enquiries at reception.
• Complete reception-related administration and maintain databases.
• Ensure tidiness of the reception area and liaise with Housekeeping.

Skills

Excellent communication skills

Confident in using computers

Positive, friendly, and welcoming attitude

Exposure to problem-solving and client complaints

Job description

Package Description

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

About The Role

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other Responsibilities Will Include

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our Ideal Candidate Must

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

About Avery

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please Note This Role Will Require

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.