Receptionist - Bank

Avery Healthcare Group Ltd.; Burley-in-Wharfedale, Ilkley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading elderly care provider in Burley-in-Wharfedale is seeking a dedicated Receptionist to provide exceptional customer service. Responsibilities include answering calls, managing enquiries, and maintaining reception administration. The ideal candidate should possess outstanding communication skills and a warm, friendly demeanor. The role offers a supportive environment to grow in your career, ensuring a positive impact on residents' lives.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in using computers.
• Previous exposure to problem-solving and handling client complaints.

Responsibilities

• Provide professional customer service as the first point of contact.
• Complete reception-related administration and maintain databases.
• Liaise with housekeeping to maintain tidiness of the reception area.

Skills

Excellent communication skills

Positive and friendly attitude

Problem-solving experience

Job description

This role as a Receptionist at Avery Healthcare offers a rewarding opportunity to provide excellent customer service and administrative support within a caring, supportive, and inspiring environment. The successful candidate will be a warm, enthusiastic, and dedicated individual who can positively contribute to the team's commitment to exceptional care.

Main duties of the job

As a Receptionist, your focus will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Key responsibilities include answering the telephone, responding to enquiries, completing reception-related administration, maintaining databases, and providing general administrative assistance as required.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together.' They are passionate about creating meaningful experiences for both residents and team members, offering an exceptional and supportive working environment.

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• To be successful, you will need excellent communication skills, both verbal and written, confidence in using computers, a positive and friendly attitude, and previous exposure to problem-solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.