Receptionist - Band 2/3 Link Grade | Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A large NHS teaching trust in Oxford seeks a part-time Receptionist for its Churchill Hospital. You will provide professional patient-facing services, ensuring efficient operation of hospital wards, and play a vital role in patient comfort and care. Ideal candidates will possess excellent communication skills and a strong commitment to patient confidentiality. The position offers 22.5 hours/week on a permanent basis.

Qualifications

• Experience in a reception or administrative role.
• Ability to work under pressure in a hospital environment.
• Strong desire to contribute positively to patient care.

Responsibilities

• Provide a professional reception service to patients and visitors.
• Ensure correct patient registration and appointment bookings.
• Maintain adherence to Trust Policies and Procedures.

Skills

Communication skills

Data entry skills

Customer service orientation

Job description

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

About the Role

Our clinical support patient‑facing administration workforce is vital to our organisation; without them, our front‑line Doctors, Nurses and Allied Health Professionals cannot deliver the excellent care we strive for. As a support to our clinical workforce within the Divisions, you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards. Your efforts will directly contribute to the well‑being and comfort of our patients, making you an integral part of their healthcare journey.

Key Responsibilities

• Provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed in an appropriate manner whilst adhering to the Trust Policy in Data Quality.
• Greet patients and visitors at reception in a helpful, polite and efficient manner.
• Check all demographic details for patients on arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality.
• Register patient’s attendance on EPR in real‑time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when supporting anxious patients and their relatives.
• Adhere to all of the Trust’s Policies and Procedures.
• Book follow‑up appointments accurately ensuring the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

Current Recruitment

• Receptionist – Band 2/3, 22.5 hours per week, Permanent – Churchill Hospital

Application Process

• Include as much detail as possible in the application, including qualifications, roles and responsibilities.
• Submit a supporting statement and showcase your skills and experience.
• Specify if you have a strong desire to work in a certain department or role type.
• Let us know if you want full‑time or part‑time work.
• Shortlisting will be carried out on Week Starting 27th October 2025.
• The interview date for successful candidates will be Week Starting 3rd November 2025.
• This advert closes on Sunday 9 Nov 2025.

About Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services and serving as a base for medical education, training and research. The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we build with patients, colleagues and the wider community. We call this ‘Delivering Compassionate Excellence’, focused on compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or any member of our family.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles. Oxford University Hospitals NHS Foundation Trust promotes a safe, respectful hiring environment.