Receptionist - Band 2/3 Link Grade

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS teaching trust in Oxford is looking for a Receptionist to provide efficient service to patients and visitors. Responsibilities include welcoming individuals, managing data and appointment bookings, and ensuring adherence to Trust policies. Ideal candidates should possess strong communication skills and relevant educational qualifications, with NHS experience being desirable.

Qualifications

• Good basic education qualifications.
• IT qualifications and administration experience required.
• Ability to prioritise and work independently.

Responsibilities

• Provide a professional and efficient reception service.
• Greet patients and visitors at reception.
• Check and update patient demographic details.
• Register patient's attendance on EPR in real-time.
• Deal with enquiries in a supportive manner.

Skills

Communication skills

Organisational skills

Computer skills

Education

5 or more GCSEs including English and Maths Grade C or above

IT qualifications

Job description

Responsibilities

• Provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy in Data Quality.
• Greet patients and visitors at reception in a helpful, polite and efficient manner.
• Check all demographic details for patients on arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality.
• Register patient's attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when supporting anxious patients and their relatives.
• Adhere to all of the Trusts Policies and Procedures.
• Book follow-up appointments accurately ensuring the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

Qualifications

• Good basic education qualifications (5 or more GCSEs including English and Maths Grade C or above) or equivalent qualifications.
• IT qualifications, EPR trained (training available), and administration experience.
• Ability to prioritise and work independently and as a team member.
• Competent computer skills.
• Desirable: NHS experience, previous experience in a similar role, alphabetic and numeric filing skills, ability to plan and coordinate work within an area of responsibility, reliable and organised paying attention to detail, good level of communication and interpersonal skills, organised, logical and flexible approach towards the role, excellent telephone manner.

About the Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, with a focus on compassion, respect, learning, delivery, improvement and excellence.