Receptionist - Axess Sexual Health | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS trust in Liverpool is seeking a Receptionist to support clinic operations across multiple locations. The ideal candidate will have experience with Electronic Patient Record systems and basic patient triage, alongside outstanding customer service skills. This position includes rotational shifts across various clinic sites and offers a vibrant working environment within one of the largest employers in the region.

Qualifications

• Experience using Electronic Patient Record (EPR) systems.
• Demonstrated ability in basic patient triage.
• Excellent customer service and communication skills.

Responsibilities

• Check patients into the EPR system for appointments.
• Provide telephone triage and support basic patient triage.
• Deliver excellent customer service across reception desks.
• Assist with the integration of new clinic in the city centre.

Skills

Experience using Electronic Patient Record (EPR) systems

Basic patient triage

Excellent customer service

Communication skills

Job description

Job Overview

Axess Sexual Health service is recruiting a Receptionist to support clinic operations across Liverpool. The role demonstrates electronic patient record (EPR) system use, basic patient triage, and outstanding customer service.

Location

The position supports the city centre and Garston sites: 
• Royal Liverpool Hospital 
• The Beat, Liverpool City Centre 
• South Liverpool Treatment Centre, Garston 
• Aintree Hospital (future expansion)

Schedule

Clinics operate Monday–Saturday up to 7 pm. Rotational shifts include 
• 8:30–16:30 
• 10:30–18:30 
• 11:00–19:00

Key Responsibilities

• Check patients into the EPR system for appointments.
• Provide telephone triage telephone triage and support basic patient triage.
• Deliver excellent customer service across reception desks.
• Assist with the integration of new clinic in the city centre and opening at Aintree Hospital.

Qualifications

• Experience using Electronic Patient Record (EPR) systems.
• Demonstrated ability in basic patient triage.
• Excellent customer service and communication skills.
• Current employee of one of the five LAASP organisations: Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital, Walton Centre.

Benefits and Working Environment

UHLG is part of the NHS University Hospitals of Liverpool Group—one of the largest employers in the region.

Application deadline

This advert closes on Friday 17 Oct 2025.