Receptionist

Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital; Knowsley; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A major healthcare provider in the UK is seeking candidates for a patient support role. The successful candidate will work across the Knowsley and Kirkby sites, supporting patient triage and using Electronic Patient Record Systems. This role requires excellent customer service skills and involves working various shifts between Monday and Friday. Candidates can also discuss a part-time arrangement at the interview, offering flexibility to meet service needs.

Qualifications

• Candidates should have experience with Electronic Patient Record Systems.
• Ability to support basic patient triage is essential.
• Excellent customer service skills are required.

Responsibilities

• Work various shifts across Knowsley and Kirkby sites.
• Assist in both booked and walk-in clinics.
• Ensure to check the task list for full role details.

Skills

Experience with Electronic Patient Record Systems

Basic patient triage support

Excellent customer service skills

Job description

Position Overview

This post is potentially 37.5 hours per week or two posts of 18.75 hours and 19 hours. Hours will be discussed at interview.

Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage, and excellent customer service skills. The successful candidate will be working various shifts across the Knowsley and Kirkby sites. Clinics are open Monday-Friday with a combination of booked and walk-in clinics. Please ensure to check the task list for full details of the role prior to applying.

About the Group

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities—from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Locations & Shift Patterns

The successful candidate will be working across Knowsley/Kirkby sites. The successful candidate will be expected to work various shift patterns to cover the clinic opening times above over a 5‑day week (Monday‑Friday) to meet the needs of the service and will be discussed at interview. Possibility to split the full‑time post into two part‑time positions can be discussed at interview.

• The Arch, Knowsley – Monday‑Friday between 08:30‑20:00 hrs.
• St Chads, Kirkby – Wednesday 08:30‑13:00 hrs & 15:00‑19:00 hrs.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.