Receptionist - Axess Sexual Health

NHS University Hospitals of Liverpool Group; Liverpool; Hybrid; GBP 25,000; Full time

Job summary

A healthcare provider in Liverpool seeks a Receptionist to support the Axess Sexual Health service. You will manage patient check-ins and provide excellent customer service across multiple sites. Candidates should have experience equivalent to GCSE or NVQ2 and possess effective communication skills. The position offers a salary of £24,465 per annum, pro rata, under a permanent contract with varied shifts, including weekends.

Qualifications

• GCSE or NVQ2 or equivalent experience is essential.
• Effective communication and interpersonal skills required.
• IT literacy and ability to work confidentially are necessary.

Responsibilities

• Check patients into the system for appointments.
• Provide telephone triage and excellent customer service.
• Work on reception desks across various sites.

Skills

Communication Skills

Teamwork

Attention to Detail

Self-motivation

Education

GCSE or NVQ2 or equivalent experience

Tools

Word Processing Software

Spreadsheet Software

Email Software

Job description

Overview

Receptionist required to support the Axess Sexual Health service in Liverpool. Band 2, Permanent contract, 37.5 hours per week, working across sites with Saturday rota.

Responsibilities

• Working on reception desks across the city, checking patients into the system for their appointments and providing telephone triage.
• Support basic patient triage and deliver excellent customer service.
• Work across the city centre and Garston sites; clinics open Monday to Saturday up to 7pm with varied shifts (8:30–16:30, 10:30–18:30, 11:00–19:00).

What you will be doing

The service currently works across multiple sites and is developing specialist clinics and outreach services. You will be part of a team delivering patient reception and intake across locations including The Beat, Royal Liverpool Hospital, South Liverpool Treatment Centre, and in the near future Aintree Hospital.

Requirements

Essential criteria

• GCSE or NVQ2 or equivalent experience
• IT literate
• Effective communication and interpersonal skills
• Ability to work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule work
• Self-motivated, able to work on own initiative and with attention to detail

Desirable criteria

• Knowledge of word processing, spreadsheet and email software

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital and Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group. The Trust is committed to promoting equality, diversity and flexible working where possible.

What we offer and other information

Salary: £24,465 per annum, pro rata. Salary period: Yearly. Closing: 17/10/2025 23:59.

Notes: This vacancy may close early if a high number of applications are received. New entrants to the NHS commence on the first pay point of the relevant band. DBS checks and safeguarding policies apply; cost of DBS submission may be recovered via salary deductions following start in post. DBS fees may be updated per policy.

Equal opportunity and safeguarding: The organisation is committed to safeguarding children and adults and to promoting equality and diversity. Flexible working requests may be considered. Applicants from under-represented groups are encouraged to apply.