Receptionist at GP Surgery

Lynwood Medical Centre; Essex; On-site; GBP 20,000 - 28,000; Full time

Job summary

A thriving GP surgery in Essex is looking for an experienced receptionist to join their friendly team. The ideal candidate will bring excellent communication skills and prior experience in an administrative role, preferably in healthcare. This role includes patient interaction, managing appointments, and ensuring confidentiality. The surgery values well-being, offering benefits like wellness rooms and Pilates sessions. Join a practice committed to high-quality care.

Benefits

Staff Well-being Award

Access to Wellness Room

Regular Pilates Sessions

Massage chair during breaks

Qualifications

• Experience in a healthcare or GP practice environment is preferred.
• Ability to multitask and work efficiently under pressure.

Responsibilities

• Welcome patients and provide professional service.
• Manage patient appointments and queries effectively.
• Assist in keeping patient records accurate and up to date.

Skills

Previous experience in a receptionist or administrative role

Excellent communication and customer service skills

Strong organisational skills

Proficiency in IT systems

Understanding of confidentiality and GDPR

Education

Higher Degree or 2 years experience with EMIS WEB

Tools

EMIS Web

Job description

Join Our Friendly Team at a Thriving GP Surgery

Are you ready for a rewarding, fulfilling role in a dynamic, supportive environment. Were a busy GP surgery with over 15000 patients and were growing. As we expand, were excited to welcome new team members who are compassionate, dedicated, and ready to thrive in a supportive, friendly environment.

If you're looking to bring your skills to a vibrant, community-centred practice, wed love to hear from you.

Qualifications & Skills Required:

Skills & Experience Required

Previous experience in a receptionist or administrative role (preferably within a healthcare setting).

Excellent communication and customer service skills with a focus on professionalism and confidentiality.

Strong organisational skills and attention to detail.

Ability to multitask and work efficiently under pressure.

Proficiency in IT systems (experience with EMIS Web is an advantage).

Understanding of confidentiality, GDPR, and patient data protection.

Main duties of the job

Primary Key Responsibilities

Front Desk & Patient Interaction

Welcome patients and visitors, providing a friendly and professional service.

Answer telephone calls, manage queries, and direct patients appropriately.

Book, amend, and cancel patient appointments efficiently.

Administrative Duties

Process patient registrations, deductions, and update records as required.

Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.

Scan, file, and organise correspondence, including medical reports and clinical letters.

Supporting Clinical Staff

Assist with medical documentation requests from patients, insurance companies, and other entities.

Maintain confidentiality and uphold data protection regulations in all tasks.

General Reception & Office Management

Maintain a clean and organised reception area.

Monitor stock levels of stationery and office supplies.

Support the practice team with administrative tasks as required.

About us

Overview of your organisation

Why Join Us?

We are not just a GP surgery we are a supportive and rewarding workplace where staff well-being is our priority. Here's why you'll love working with us:

• Staff Well-being Award Winners :We are proud to have won the Staff Well-being Award
• Wellness Room :Enjoy access to our dedicated Wellness Room, where you can unwind with spa treatments, fully funded by the surgery.
• Pilates Sessions: Stay active and relaxed with regular Pilates classes led by a professional instructor, all part of our commitment to your well-being.
• Stress-Free Environment:We maintain a healthy, balanced work-life environment that reduces stress and promotes overall well-being.
• Relax and Recharge :Take advantage of our massage chair during breaks, designed to help you relax and de-stress.
• Outstanding Reputation :Our surgery consistently receives excellent feedback from patients and NHS England, reflecting our dedication to providing high-quality care.

Join us and become part of a team that values your health and happiness.

Job responsibilities

The post holder will be expected to provide generaladministration duties, which may include but is not limited to;

To assist in keeping patient records accurate and up to date byscanning and attaching paper documents in to electronic records.

Filing scanned documents into patient electronic notes (EMIS)

Electronically filing test results and other documents/patientinformation

Perform computer searches and data collection to supportpractice enhanced services and ensure clinical safety.

Keeping all records including staff trainings up to date for CQCpurposes.

Monitoring telephone call queue daily.

To liaise with reception manager to make sure all tasks arecompleted at the end of day.

Helping patients by dealing with requests or questions in apolite, professional and efficient manner

Telephoning patients to inform them about prescriptions, tomove/book or rebook appointments, or gather personal data in a sensitivemanner, such as smoking status, when asked to do so

Printing and distributing repeat prescriptions

Registering patients, ensuring that information is checked anddocumented accurately

Prepare medical reports and other requests for information areprocessed accurately and in a timely manner, ensuring practice protocolsregarding information governance and confidentiality are adhered to

Record-keeping, distribution of documents, filing are allundertaken accurately and efficiently

Taking responsibility for the scheduling and co-ordination ofmeetings

Management of the generic email inbox

You should have previous administrative experience, preferablyfamiliar with EMIS Web GP system. Good written and verbal communication skillsare essential together with highly effective organisational and planningskills.

Person Specification

Qualifications

• Higher Degree or 2 years experience of GP clinical system EMIS WEB
• Experience of working in a GP practice

Experience

• Excellent communication skills (written and oral). Applicants must have excellent I.T skills .Please see job description .
• Experience of working in GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.