Receptionist and Audio-Typist - Outpatients

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospital trust in Bath seeks a friendly individual for a clerical role in the Children's Outpatient team. You will greet patients and handle telephone inquiries, while assisting with appointment bookings and administrative tasks. Ideal candidates will have clerical and reception experience, strong communication skills, and a qualification at GCSE level or equivalent. Enjoy a supportive working environment and contribute to excellent patient care.

Benefits

Training and support

Staff wellbeing programs

Diverse staff networks

Qualifications

• Ability to work under pressure and adapt to changing circumstances.
• Experience in a clerical and reception role within a patient/customer focused environment.

Responsibilities

• Act as the first point of contact for patients and relatives.
• Answer telephone and email enquiries in a courteous manner.
• Maintain patient details and appointments efficiently.
• Book and reschedule follow-up appointments.
• Support with clerical duties including photocopying, scanning, and note prep.

Skills

Clerical skills

Communication skills

Microsoft packages

Ability to prioritise

Education

GCSE level or equivalent experience

Job description

Job Overview

If you have excellent, proven clerical and communication skills, and a friendly, polite and helpful manner then there is an opportunity for you to join our Children's Outpatient team. We are looking for people to join our team who have the ability to communicate effectively with patients, relatives and staff in our busy and rewarding department.

To be successful in this role you will have experience of working in a similar role. You will be flexible, adaptable and able to work well under pressure. You are a team‑player and enjoy working as part of a team. You will work closely with our reception team and other colleagues within the department.

If you have the skills, experience and qualities to fill this post then we would love to hear from you. Training and support will be given to the successful candidate.

Main duties of the job

Role

In this role, you will make a difference as the first point of contact for our patients and relatives at reception. You will be the first friendly face they see and will greet them in a friendly and courteous manner. You will answer all telephone and e‑mail enquiries, taking and relaying messages in a polite and helpful manner and taking action to resolve as appropriate. You will also:

• Maintain patient details / appointments efficiently on the patient administration system.
• Book and reschedule follow‑up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
• Book interpreters when required.
• Liaise with Nurses, Doctors, GP’s and other members of the department to provide a quality service for the patients.
• Support with clerical duties as required; this will include, photocopying, scanning and uploading of referrals, sorting of post and note prep.
• Audio‑typing and editing.

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person specification

Specific skills

Essential criteria

• Able to use Microsoft packages
• Able to prioritise

Qualifications And Training

Essential criteria

• Qualification at GCSE level or equivalent experience
• Legible handwriting

Knowledge and Experience

Essential criteria

• Clerical experience
• Reception experience

Desirable criteria

• Previous experience of working in the NHS or similar health care setting (patient/customer focused environment)
• Knowledge of the Cerner Millennium patient administration system

Please note

Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Reception and Audio‑typist (PDF, 472.4KB)
• Join the RUH (PDF, 1.1MB)

Further details / informal visits contact

Name Carley Goodwin
Job title Specialty manager
Email address [e-mail]
Additional information

If you would like more information about this opportunity, please contact Carley Goodwin, Specialty Manager - [e-mail] or Moon Sao, Support Manager - [e-mail]