Receptionist/Admissions Clerk

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS hospital trust in England is seeking an individual for an administration opportunity within Women's Services. Ideal candidates will support the Antenatal Clinic area by providing a 24-hour admissions service and maintaining efficient outpatient care. Strong computer skills and attention to detail are essential. Join a team committed to delivering high-quality patient care and promoting equality and diversity.

Qualifications

• Enthusiastic, self-motivated individuals with a positive attitude.
• Excellent computer literacy skills required.
• Ability to follow instructions and pay attention to detail.

Responsibilities

• Provide a 24-hour admissions service for women.
• Maintain an efficient outpatient service for Maternity Assessment Unit.
• Prepare and deliver patient documents in a timely manner.

Job description

We are excited to recruit into an administration opportunity within Women's Services to support our Antenatal Clinic area.

Responsibilities

• Provide and maintain an efficient and reliable 24‑hour admissions service for women attending the Maternity Unit.
• Provide an efficient out‑patient service for women attending the Maternity Assessment Unit for urgent out‑patient and day‑case care.
• Ensure patient documents are prepared and delivered to the maternity unit in a timely manner.
• Provide admissions information to patients, relatives and staff.
• Deal with telephone enquiries promptly.
• Provide assistance and guidance to patients/visitors on arrival at the hospital.

Reference and DBS requirements

All references from current and previous employers will be sought and must cover a minimum of three years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover three years employment. Failure to complete this section may result in your application not being processed.

It is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Interview Process

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within four weeks of the closing date you should assume your application has been unsuccessful.

About the Role

We invite enthusiastic, self‑motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Admin Team to support with all elements of pathway administration – registering patients, making appointments, taking calls and supporting with reception duties are all part of a typical day’s work – along with other tasks allocated on a roster basis.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore the ability to follow given instructions and pay attention to detail are a must.

Newcastle Hospitals NHS Foundation Trust

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With a strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we are in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic disorders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services that deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Staff Benefits

For further information on the benefits we have to offer at our Trust, see the “Documents to download” or “Supporting documents” sections.

Contact

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.