Receptionist/Administrator | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Greater London is seeking a receptionist for the South East Living Well Centre. In this role, you'll be the first point of contact for service users and visitors, managing a busy phone service and providing administrative support to various teams. The position requires strong organizational skills and the ability to prioritize tasks effectively. It offers a generous benefits package including flexible working options, career development, and NHS discounts.

Benefits

Generous pay and leave package

Work-life balance with flexible options

Career development opportunities

NHS discounts up to 10%

Counselling services and wellbeing events

Qualifications

• Experience in reception duties, managing calls and enquiries.
• Ability to maintain a clean and safe environment.
• Good organizational skills for administrative tasks.

Responsibilities

• Provide reception duties and assist visitors in a professional manner.
• Maintain the reception area and manage signing-in procedures.
• Perform confidential administrative tasks like photocopying and filing.

Job description

About the role

The receptionist is the first face‑to‑face contact for service users and visitors to the South East Living Well Centre, providing a professional, efficient, and responsive experience. The role involves managing a busy telephone service, recognising urgent matters, offering administrative support to the wider teams, and maintaining the appearance and safety of the reception area.

Responsibilities

1. Provide reception duties, assisting people in a helpful, diplomatic, and tactful manner, screening and re‑routing calls, taking clear, concise messages, and dealing with general enquiries where appropriate.
2. Maintain the reception area, replenishing leaflets and overseeing the signing‑in procedure for service users and visitors on arrival.
3. Allocate interview rooms.
4. Act independently to ensure daily tasks and ongoing workload are prioritised and completed within agreed timescales while maintaining quality standards.
5. Provide a professional and confidential administration service, including copy‑typing, preparing correspondence, preparing documents, photocopying, filing, scanning, dealing with post, and ordering stationery.
6. Contact the Trust Estates and Facilities Department to report works for the South East Living Well Centre, as required, and assist in ensuring the reception area is a clean and safe environment.
7. Assist teams with the development of patient information and team leaflets in an organised manner.
8. Attend and actively participate in administration team meetings, supporting the implementation and continual review of systems to ensure good practice.
9. Be trained as nominated Fire Warden, First Aider, and/or Health and Safety Champion if appropriate.
10. Assist in service user feedback.
11. Participate in development and training identified through the appraisal and supervision process.
12. Attend and participate in all identified mandatory training.
13. Assist with the induction of new staff.
14. Ensure all duties are carried out in line with Trust policy.
15. Carry out other duties appropriate to the assigned grade as required.

Benefits

• Generous pay, pensions and leave package, dependent on role and length of service.
• Work‑life balance with flexible working options, including part‑time and job sharing.
• Career development opportunities with mentoring, coaching, leadership, and other talent programmes.
• Competitive car lease deals.
• Keyworker housing available on selected sites.
• NHS discounts up to 10% through the Health Service Discounts website.
• Additional benefits: counselling services, wellbeing events, cycle‑to‑work scheme, season ticket loan, childcare vouchers, staff restaurants.

Advert closes on Tuesday 23 Dec 2025