Receptionist / Administrator – Paediatric Emergency Department

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare provider in Manchester is looking for two members to join their Reception team in the Paediatric Emergency Department. The chosen candidates will be responsible for ensuring accurate information processing and providing exceptional customer care in a busy environment. Experience in similar roles is appreciated. This position offers an engaging opportunity in a dedicated healthcare setting.

Qualifications

• Excellent customer care skills.
• Ability to work unsupervised in a fast-paced environment.

Responsibilities

• Ensure accurate input of all information received.
• Record details of attendances accurately on HIVE.
• Access required information via the NHS Spine portal.
• Monitor incoming ambulances through the OneResponse System.
• Manage clinic schedules with Consultant medical staff.
• Email documents to relevant parties while adhering to guidelines.

Job description

Reception Team – Paediatric Emergency Department

We are looking to recruit two members to join our Reception team. This post carries responsibility for the smooth running of the Paediatric Emergency Department, working unsupervised and providing excellent customer care to our patients and their families.

Key Responsibilities

• Ensure all information received is inputted accurately.
• Accurately record details of new and follow‑up attendances on HIVE.
• Use the NHS Spine portal to access required information.
• Monitor incoming ambulances via the OneResponse System.
• Monitor incoming 111 referrals via the Adastra System.
• In liaison with Consultant medical staff, cancel and re‑schedule clinics.
• Email documentation to GP surgeries, wards and departments as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.

For further details on the key responsibilities, skills and experience required, please refer to the Job Description & Person Specification attached under the ‘Supporting Documents’ heading.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating diversity and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you have any special requirements to help you with your application, email our team at [e-mail].