Receptionist/Administrator | Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Oxford is seeking an enthusiastic Receptionist/Administrator. The role involves providing efficient reception services and administrative support within a dynamic hospital environment, primarily at John Radcliffe Hospital. Strong communication and customer service skills are essential. You will be the first point of contact for patients and visitors, ensuring all inquiries are handled with professionalism and respect. This position offers opportunities for personal development and training.

Qualifications

• Experience in a customer-facing role, preferably in a healthcare setting.
• Ability to manage stressful situations and conflict with empathy.
• Good understanding of reception protocols and procedures.

Responsibilities

• Receive patients and visitors and direct to correct destinations.
• Communicate effectively with patients of diverse backgrounds.
• Provide administrative support to Complaints and PALS teams.
• Ensure reception area is clean and presentable at all times.

Skills

Communication skills

Customer service

Administrative support

Conflict management

Job description

Overview

We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team providing efficient and effective reception services across the Trust. The role is based at John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis.

Responsibilities

• Receive all patients and visitors and direct them to their correct destination.
• Promote a helpful and caring attitude by ensuring all individual requirements are met and everyone is treated with courtesy and respect in line with the Trust’s Values.
• Represent the Trust as the first point of contact in a professional and courteous manner at all times for patients, staff, contractors and the general public.
• Communicate and deal effectively with patients, relatives and visitor enquiries, including those with hearing, speech or sight impediments and assist people whose first language may not be English.
• Provide advice and guidance to patients and relatives regarding appointments and outpatient services.
• Provide administrative support to the Complaints and PALS teams – duties may include data entry, general office duties, arranging meetings, booking rooms and triaging PALS service calls.
• Manage agitated and distressed members of the public, patients and visitors, advising them of the PALS service and the formal complaints procedure.
• Ensure that the reception area is clean, tidy and presentable at all times and report any required cleaning or repair work to the relevant helpdesk.
• Be fully conversant with all reception protocols including “Department Attack Alarms”, A2 Dominion Housing guidelines and any protocols which may affect reception in the event of a Major Incident.
• Have local knowledge of the area and services available (e.g. post office, banks, shops) and be able to give directions to people coming to the hospital from outside the area and guide the public to other hospitals within the Trust.
• Undertake personal development through training and competence development.

Contact

For an informal discussion please contact Katie Harris, Complaints and Patient Services Manager, 07881 615199 or email [e-mail].

This advert closes on Thursday 1 Jan 2026.