Receptionist/Administrator - Heart and Chest | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare trust is seeking a Receptionist/Administrator who will support the Heart and Chest clinic with a focus on delivering high-quality customer care. The role involves managing patient inquiries, prioritizing appointments, and ensuring adherence to administrative policies. Candidates should have strong clerical skills, the ability to work in a team, and display empathy towards patients. This position offers the opportunity to contribute to a supportive and professional environment aimed at improving patient services.

Qualifications

• Ability to multi-task and manage workload effectively.
• Proven experience in a reception or administrative setting.
• Ability to handle sensitive information with tact and confidentiality.

Responsibilities

• Deliver comprehensive administrative support to the Heart and Chest clinic.
• Serve as a lead point of contact for patients regarding complaints and queries.
• Prioritize clinically urgent appointments according to guidance.
• Promote good relations and a positive public image of the department.
• Process new referrals and clinic outcomes in a timely manner.

Skills

Word processing

Clerical/administrative experience

Good communication

Initiative

Empathy

Diplomacy

Job description

Overview

Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you. We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include reception, call centre and clinic prep duties and administrative tasks where accuracy is essential.

Your role will be to deliver comprehensive administrative support to the Heart and Chest clinic, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

No VISA sponsorship available for this role

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

You will need the ability to prioritise your own workload, using own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.

Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.

You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process new referrals internally and externally via ERS, printing and distributing in a timely manner and support any other administrative task within the clerical team

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Are you looking for an exciting Receptionist/Administrator role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

This advert closes on Monday 15 Dec 2025