Receptionist/Administrator Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @roy[...]

Chesterfield Royal Hospital NHS Foundation Trust; Hasland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS healthcare provider in Chesterfield is seeking an enthusiastic Receptionist/Administrator to join their busy medical practice. The role involves ensuring a welcoming reception area, managing patient appointments, and handling administration tasks. Candidates should have GCSEs in Maths and English, basic IT skills, and customer service experience.

Benefits

NHS pension

Training and development opportunities

Well-being initiatives

Qualifications

• GCSEs in Maths and English required.
• Basic IT skills with Microsoft Office familiarity.
• Experience in a reception or customer service environment.

Responsibilities

• Ensure the reception area is welcoming at all times.
• Process requests for appointments and consultations.
• Manage patient data accurately on the computer system.

Skills

Basic IT skills

Customer service experience

Communication skills

Education

GCSEs in Maths and English (Grade C/4 or above)

Tools

Microsoft Office

Job description

Overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic Receptionist/Administrator to work within our busy medical practice within the Chesterfield area. We are looking to employ a receptionist/administrator to join our busy GP practice based in the Chesterfield area.

Key Details

37.5 hours per week – Full Time.

Responsibilities

• Ensure the reception area is manned and welcoming at all times.
• Process personal and telephone requests for appointments, home visits, and telephone consultations, directing callers to the appropriate healthcare professional.
• Complete all reception and administrative tasks in a timely and accurate manner, process and distribute incoming and outgoing mail.
• Take and relay messages promptly, ensuring effective communication between patients and clinical staff.
• Process repeat prescriptions in accordance with Practice guidelines.
• Enter and manage patient data accurately on the computer system (SystmOne).
• Respond to enquiries from patients, colleagues, and external healthcare providers.
• Clear and re‑stock consulting rooms as required.
• Provide general clerical support, including word processing, filing, photocopying, diary management, and scanning.
• Monitor and maintain office and clinical stationery supplies.
• Handle clinical waste appropriately, ensuring it is taken to designated areas.
• Keep the reception area, noticeboards, and leaflet displays tidy and well‑organised.
• Undertake note sorting, scanning, and administrative duties relating to patient records and Practice documentation.

Flexible Working Arrangements

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID‑19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients and therefore encourages and supports staff to be vaccinated against COVID‑19 as this remains the best line of defence against the virus.

UK Immigration Sponsorship

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non‑UK/RoI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK - GOV.UK. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here: Criminal records checks for overseas applicants - GOV.UK. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communication

Communications throughout the application process will be via e‑mail therefore please check your e‑mail account and Trac account regularly. References are also requested by e‑mail (where possible). To speed up the recruitment process, please provide an email address for all referees when completing your application form. If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance. Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

Qualifications

• GCSEs in Maths and English (Grade C/4 or above).
• Basic IT skills, including familiarity with Microsoft Office.
• Experience working with the public, ideally in a reception or customer service environment.
• Understanding of basic office procedures.

About Our Service

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality. Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well‑being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey. (Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)