Receptionist/Administrator (Fixed-Term) - Central Lakes Medical Group

Cumbria Health; Ambleside; On-site; GBP 18,000 - 24,000; Full time

Job summary

Central Lakes Medical Group is seeking a friendly Receptionist/Administrator for a 12-month fixed-term contract based at Ambleside Health Centre, with occasional cover at Hawkshead and Coniston surgeries. You will handle front-line reception, patient enquiries, appointments and general administration in a busy GP practice.

We value excellent communication, organisational skills and teamwork. Previous reception or admin experience is desirable, and there is full training provided.

Qualifications

• GCSE English and Maths (or equivalent) is required or equivalent.
• ECDL or equivalent ICT qualification is desirable.
• NVQ Business Administration or equivalent qualification preferred.

Responsibilities

• Be the first point of contact for patients arriving at the Health Centre.
• Processing confidential patient information to pass to Clinicians.
• Open up the premises at the start of the day, including all necessary preparation to receive patients.
• Contacting patients with appointment times.
• Receive and make calls with the ability to handle heavy phone/patient traffic and take messages.

Skills

Communication skills

Telephone manners

Organisation

Team player

Confidentiality

Education

GCSE English and Maths (or equivalent)

ECDL or equivalent

NVQ Business Administration

Job description

Receptionist/Administrator (Fixed-Term) - Central Lakes Medical Group

Central Lakes Medical Group is looking for a friendly, professional and motivated Receptionist/Administrator to join our team on a 1 year fixed term basis.

Working 37.5 hours per week, you will usually be based at Ambleside Health Centre, with some flexibility to work at our Hawkshead and Coniston surgeries when needed.

This is a busy and varied role where no two days are quite the same. You will work closely with patients, clinicians and colleagues, helping us provide a welcoming, efficient and high-quality service to our local communities.

The role includes front-line reception duties, dealing with patient enquiries and appointments, telephone work and a range of general administrative tasks.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is organised and able to manage a varied workload.
• Works well as part of a team.
• Is committed to providing outstanding patient care and service.

Previous reception or administrative experience is desirable, although full training will be provided.

Join a supportive and friendly team serving our local communities in the heart of the Lake District.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holderwill be covering reception and administration functions at Ambleside healthcentre, with some occasional work at other CLMG sites. This includes generaladministration, data entry, equipment checks and liaison withmulti-disciplinary teams.

They will berequired to cover some 8am starts and 18.30 finishes as part of their rotapattern. This is a fixedterm role, for 12 months.

All staff are expected to work to Cumbria Health Values:

• Clinically focused - Our patients are at the heart of all we do
• Responsive - We listen and respond together
• One Team - Working together through strong partnerships
• Growth & Sustainability - With our strong roots we will continue to thrive and grow
• Communities - Connecting with communities to meet local needs
• High Standards - We strive for excellence in all that we do.

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities

Thislist of duties and responsibilities, which follows, represents the broadrange of tasks which may be required to be undertaken either routinely orperiodically. This list is notexhaustive and the role may include additional duties which are not listedhere.

1.Tobe the first point of contact for patients arriving at the Health Centre.

2.Processingconfidential patient information to pass to Clinicians.

3.Openup the premises at the start of the day, including all necessary preparationto receive patients.

4.Contactingpatients with appointment times.

5.Keepinga watchful eye on patients waiting to be seen and in the case of

worseningsymptoms, alerting a relevant professional.

6.AlertingEmergency Services in the event of an emergency and/or gain help from withinthe department.

7.Gainan understanding of coordinating workload to capacity.

8.Carryingout equipment checks and reporting issues to the Practice Management team

9.Towork autonomously, managing own workload effectively referring to linemanager when necessary.

10. Receive and make calls as requiredwith the ability to handle heavy phone/patient traffic. Divert calls and takemessages as appropriate. Ensure that the telephone system is operational atthe beginning of each day.

11. Scanning and attaching patients datato patients electronic records.

12. Pulling, filing and photocopying ofpatient paper records.

13. Sort, screen and distribute incominginternal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of theday ensuring the building is totally secured.

15. To adhere to all CH Policies andProcedures

16. Participate and ensure own on-goingdevelopment

17. Receiving all incoming deliveries,opening and distributing accordingly.

18. To maintain a high level of confidentialityand comply with the Data Protection Act.Be aware of the nature of information dealt with and work in a mannerwhich ensures confidentiality and security

19. Undertake any other activities deemedappropriate and necessary by the organisation.

Person Specification

Knowledge

• Previous experience working within the NHS.
• Previous experience in a similar role.

Personal Circumstances

• Positive
• Confident
• Well organised
• Good team player
• Flexible
• Ability to build rapport and effective relationships at all levels
• Demonstrate initiative
• Ability to maintain workload in a sometimes busy and demanding environment

Other requirements

• Willingness to undertake further training

Qualifications

• GCSE English and Maths (or equivalent)
• ECDL or equivalent
• NVQ Business Administration

Skills and Aptitudes

• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.