Receptionist/Administrator (Blunsdon Surgery)

NHS; Swindon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local GP practice in Swindon is seeking a part-time Receptionist/Administrator for 22 hours per week. The role involves booking appointments, handling patient inquiries, and providing administrative support. The ideal candidate will have experience in customer service, strong communication skills, and computer literacy. This position offers a salary of £13.08 per hour and is part of a dynamic reception team committed to excellent patient care.

Qualifications

• Previous experience in a primary care setting is essential.
• Excellent communication skills and strong computer literacy are required.
• A caring, friendly, and diplomatic disposition is a must.

Responsibilities

• Booking and updating appointments.
• Dealing with incoming calls from patients, doctors, and hospital departments.
• Providing patients with prescriptions upon collection.
• Liaising with patients, doctors, and hospital departments.
• Providing administrative support to the practice.

Skills

Face-to-face customer service experience

Telephone call handling experience

Experience using computer systems

Experience with Microsoft Office

Job description

Job Summary

Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role within our expanding busy reception team at Blunsdon Surgery. This part‑time position is for 22 hours per week.

This role involves daily face‑to‑face and telephone contact with patients, arranging appointments and following up on patient‑related tasks. The practice aims to develop the role by offering further training to the right candidate to support and navigate patients to the most appropriate care for their needs.

Applicants should have previous experience in a primary care setting, excellent communication skills and strong computer literacy. A caring, friendly and diplomatic disposition is a must.

About Us

We are a well established, forward‑thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient‑centred healthcare. Westrop Medical Practice is part of the Brunel Health Group, the largest primary care research group across the South West of England, and includes six surgeries serving 49,000 patients.

Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. We are very open to hearing new ideas and trying different ways of working.

Details

• Reference number: A0669-25-0023
• Location: Blunsdon Surgery, 36 Berton Close, Blunsdon, Swindon, SN267BE
• Contract: Permanent
• Working pattern: Part‑time, 22 hours per week
• Salary: £13.08 per hour
• Posting date: 03 November 2025

Job Description

Position: Receptionist/Administrator – Blunsdon Surgery

Responsible to: Assistant Operations Manager.

Essential Duties and Responsibilities:

• Booking and updating appointments.
• Dealing with incoming calls from patients, doctors and hospital departments.
• Providing patients with prescriptions upon collection.
• Liaising with patients, doctors and hospital departments.
• Providing administrative support to the practice as appropriate.

Special Requirements:

• Strict confidentiality and adherence to NHS policies.
• Judgement, resourcefulness and common sense.
• Proactive approach to change.
• Ability to work additional and flexible hours.

Person Specification

Essential:

• Face‑to‑face customer service experience.
• Telephone call handling experience.
• Experience using computer systems and Microsoft Office.

Desirable:

• Experience working in a GP practice.
• Previous reception or customer service experience.

Skills and Attributes: High attention to detail, good interpersonal skills, flexible approach, team player capable of working without direct supervision.

Other Information

Disclosure and Barring Service Check will be required and must comply with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer: Westrop Medical Practice. www.westropmedicalpractice.nhs.uk