Receptionist/Administrator

Teaching Vacancies; Wednesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local educational institution in Wednesbury is seeking a highly motivated receptionist/administrator to manage the front desk. This role requires excellent customer service skills and the ability to multitask effectively in a busy environment. Key responsibilities include serving as the first point of contact, performing administrative duties, and managing reception tasks. The position offers various perks, including professional development opportunities.

Benefits

Teacher & support staff pension schemes

Continuous Professional Development (CPD)

Networking opportunities

Specsavers Eyecare Voucher

Employee Assistance Programme (EAP)

Qualifications

• Experience in an educational setting or school reception is ideal.
• Professional phone etiquette is required.
• Skills in typing, filing, and general administration are necessary.

Responsibilities

• Act as the first point of contact for students and visitors.
• Maintain punctuality and professional appearance.
• Handle money from sales and administer free school meals.

Skills

Excellent customer service skills

Strong administration skills

Ability to work under pressure

Multitasking

Job description

What skills and experience we're looking for

Our Visitor reception is very important to us so we are looking for a highly motivated receptionist/administrator for our very busy front desk. Excellent customer service skills both face to face and on the telephone are a must, along with strong administration skills. Ideally you will have experience of an educational setting, school reception or administration office and be able to work under pressure and multitask effectively.

What the school offers its staff

• Teacher & support staff pension schemes
• Continuous Professional Development (CPD)
• Training School Alliance
• Networking opportunities
• Specsavers Eyecare Voucher
• Flu vaccine
• Employee Assistance Programme (EAP)
• Medicash - Health Cash Plan:
  • 24/7 GP Appointments & prescription services
  • Dental treatment
  • Optical care
  • Physiotherapy
  • Skinvision - skin health tracker
  • A range of essential healthcare expenses
  • Exclusive discounts on shopping & travel

Further details about the role

• To act as first point of contact for students, visitors and telephone callers, providing a courteous, professional and efficient service.
• To provide excellent customer service to all stakeholders in all channels i.e. telephone, written, communication, face to face.
• Perform reception duties in an efficient manner.
• To provide typing, filing, printing, postage, photocopying and general administration duties.
• To answer calls, professionally and promptly.
• To ensure that telephone messages reach the recipient quickly.
• Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
• Free school meals administration.
• Production/maintenance and housekeeping of student/staff cards.
• Responsibility for the issuing and administration of locker keys.
• The handling and cashing up of monies from sales (uniform/cards etc).
• Printing registers for fire evacuations.
• First aid duties – staff and students (on a rota basis).
• Support on parents/open evenings and other events.
• To carry out any other reasonable duties as directed by the Administration Manager.

Commitment to safeguarding

Tove Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The post is subject to an enhanced Disclosure and Barring Service (DBS) clearance check.