Receptionist / Administrator

NHS; Wallsend; On-site; GBP 23,000 - 25,000; Part time

Job summary

A leading healthcare provider in Wallsend is seeking a part-time Medical Receptionist / Administration Assistant to join their busy multidisciplinary team. The successful candidate will manage patient appointments and enquiries, ensure accurate data recording, and support the clinical team with administrative tasks. The position requires excellent communication skills and experience in a healthcare environment and offers competitive compensation ranging from £23,500 to £24,800 per year depending on experience.

Qualifications

• Experience in telephone operations and dealing with the public.
• Understanding of confidentiality and patient privacy.
• Experience working in a primary care environment is desirable.

Responsibilities

• Manage patient enquiries and appointments efficiently.
• Ensure patient information is recorded accurately.
• Supervise the waiting area and handle any appointment delays.

Skills

Communication skills

Data entry accuracy

Customer service

Tools

SystmOne

Microsoft Office

Job description

Overview

Stephenson Park Health Group, Garden Park Branch are looking for a part time Medical Receptionist / Administration Assistant to join our busy, friendly multidisciplinary team. The successful candidate will work at our Garden Park Branch. Hours of work per week will be 27, between 8am and 6pm Monday to Friday.

Our clinical system is SystmOne.

Main duties

Job Responsibilities:

• Action tasks set by clinicians via the clinical systems and email
• Ensure accurate data recording
• Manage the appointment system as per Practice policy
• Deal with all general patient enquiries, explain procedures and make new and follow-up appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system
• Enter requests for home visits, ensuring careful recording of all relevant details and refer to On-Call Doctor where necessary
• Enter patient information on to the computer as required
• Ensure appropriate information and/or contacts are noted on patient records
• Ensure correspondence, reports, results, etc. are scanned and filed promptly and in the correct records
• Code information contained within correspondence where appropriate
• Open up premises at the start of the day, deactivate alarm and prepare to receive patients
• When last to leave, secure the building, ensure windows are shut, lights off and alarm activated
• Undertake any other additional duties appropriate to the post as requested by the Branch Manager

About us

Stephenson Park Health Group operates across 3 sites looking after a practice list size of nearly 19,000 patients. We have an extensive multidisciplinary team comprising Doctors, Advanced Clinical Practitioners, Advanced Nurse Practitioners, Practice Nurses, Mental Health Nurses, Pharmacists, Healthcare Assistants, Nurse Associates, Phlebotomists, all working alongside an experienced and well established administration team.

Job responsibilities

STEPHENSON PARK HEALTH GROUP ADMIN TEAM - JOB DESCRIPTION

JOB TITLE: PRACTICE ADMINISTRATOR / RECEPTIONIST

MAIN DUTIES AND RESPONSIBILITIES

JOB SUMMARY: To be responsible for undertaking a wide range of administrative duties. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the practice.

• Ensure an effective and efficient administration service is provided to patients and any other visitors to the practice
• Action tasks set by clinicians via the clinical systems and email
• Ensure accurate data recording
• Manage the appointment system as per Practice policy
• Deal with all general patient enquiries, explain procedures and make new and follow-up appointments
• Use judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen as per Practice policy
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system
• Oversee and supervise the waiting area and explain any delays to patient appointment times
• Collate notes as per Practice policy
• Enter home visit requests and other necessary records; refer to On-Call Doctor as required
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Enter patient information on to the computer; maintain patient notes and correspondence
• Ensure appropriate information and/or contacts are noted on patient records
• Ensure correspondence, reports, results, etc. are scanned and filed promptly and correctly
• Open up premises at the start of the day, deactivate alarm and prepare to receive patients; ensure security at close
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other duties appropriate to the post as requested by the Branch Manager

Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information and have the right to expect privacy. All information is to be treated as confidential in line with practice policies and information governance.

Health & Safety

The post-holder will assist in promoting and maintaining health, safety and security as defined in the practice Health & Safety Policy, including identifying risks, training, infection control, and maintaining a tidy, safe work environment.

Equality and Diversity

The post-holder will support equality, diversity and rights of patients, carers and colleagues; respect privacy and dignity; be welcoming and non-judgmental.

Personal/Professional Development

The post-holder will participate in training, be responsible for personal development and performance, and demonstrate skills to others undertaking similar work.

Quality

Maintain quality, alert team to quality and risk issues, assess own performance, and contribute to team effectiveness and service delivery.

Communication

Recognize the importance of effective communication within the team and with patients and carers; adapt communication methods as needed.

Disclosures

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS disclosure check may be required.

Experience of working in Primary Care within a GP Practice would be desirable.

Experience: telephone operation, Microsoft Office, and working with the public/patients.

Salary

£23,500 to £24,800 a year FTE - depending on experience