Receptionist/Administrator

The Village Medical Centre; Wallasey; On-site; GBP 18,000 - 23,000; Full time

Job summary

A busy GP Training Practice in Wallasey is seeking a Receptionist/Administrator to provide excellent patient service and administrative support. This role requires strong communication, organizational, and IT skills in a fast-paced, patient-facing environment. Experience in a public-facing role and using clinical systems is preferred. The practice fosters a professional and supportive atmosphere.

Qualifications

• Experience of working in a public-facing reception or administrative role.
• Experience of maintaining accurate records and handling confidential information.
• Experience using Microsoft Office applications.

Responsibilities

• Provide a high-quality reception and administrative service to patients.
• Communicate effectively with patients in person and over the phone.
• Book, amend and cancel appointments using the clinical system.

Skills

Excellent communication skills

Organisational skills

IT skills

Ability to work under pressure

Education

Experience using Microsoft Office applications

Experience with EMIS clinical system

Job description

We are a busy, well-established GP Training Practice in the heart of Wallasey Village. We are seeking a Receptionist/Administrator, preferably with previous General Practice experience to join our friendly team.You must have excellent communication, organisational and IT skills, and be able to work confidently in a busy patient-facing environment. If you are motivated, professional, and committed to delivering high standards of patient care, we would love to hear from you.

Main duties of the job

Provide a high-quality reception and administrative serviceto patients, clinicians and the wider team.

Communicate effectively with patients both in person andover the telephone, ensuring a polite and professional manner at all times.

Book, amend and cancel appointments using the clinicalsystem.

Process tasks, messages and requests from clinicians,management and external organisations.

Register new patients and maintain accurate patient records.

Process repeat prescription requests in line with practiceprotocols.

Handle clinical correspondence, scanning and documentworkflow.

Provide clear information to patients about practiceprocesses and any applicable charges for non-NHS services.

Maintain a tidy and organised reception and waiting area,supporting efficient patient flow.

Ensure clinical rooms are restocked with stationery andessential supplies.

Open and close the building in line with securityprocedures.

Attend training, team meetings and contribute to serviceimprovement.

Work flexibly to provide additional cover when needed,ensuring continuity of patient care and smooth running of the practice.

Adhere to practice policies, protocols andrelevant legislation at all times

About us

Village Medical Centre is a friendly GP Training Practice based in Wallasey Village.Our team includes 5 GP Partners, 2 Salaried GPs, 2 GP Registrars, 2 Practice Nurses, 1 Healthcare Assistant, and a supportive team of Receptionists/Administrators.We are committed to delivering high-quality, patient-centred care and providing a positive, supportive environment for our staff.

Job responsibilities

Job Purpose

To provide an efficient and friendly reception andadministrative service to support the smooth running of the practice and thedelivery of high-quality patient care. The post holder will work as part of thewider practice team, ensuring patients are welcomed, supported and directedappropriately.

Key Responsibilities

Reception Duties

Greet patients and visitors in a welcoming and professionalmanner.

Actively signpost and care-navigate patients to appropriateservices.

Answer the telephone promptly, professionally andcourteously.

Manage patient enquiries and provide accurate informationwhen required.

Manage the waiting room environment and ensure patient flowis efficient.

Appointments and Patient Administration

Book, amend and cancel patient appointments for allclinicians.

Administer new patient registrations and maintain accuratepatient records.

Update patient information in line with practice protocols.

Process repeat prescription requests and action them in atimely manner.

Clinical and Administrative Support

Process clinical tasks, messages and requests fromclinicians and managers.

Handle incoming clinical correspondence, including scanningand workflow.

Provide information on non-NHS services and explain relevantcharges.

Ensure clinical rooms are restocked with stationery andessential supplies.

Operational Duties

Open and close the building, ensuring full compliance withsecurity procedures.

Maintain a tidy and organised reception and waiting area.

Attend staff meetings, training sessions and engage inongoing development.

Work flexibly to provide cover and support colleagues whenrequired.

General Responsibilities

Work in accordance with practice policies, procedures andprotocols.

Adhere to all relevant legislation, including dataprotection and confidentiality.

Contribute to a positive, supportive team culture within thepractice.

Person Specification

Experience

• Experience of working in a public-facing reception or administrative role
• Experience of maintaining accurate records and handling confidential information
• Experience of working under pressure in a fast-paced environment

Qualifications

• Commitment to ongoing professional development
• Experience working in a public-facing reception or administrative role.
• Experience using Microsoft Office applications.
• Experience dealing with patients or the general public.
• Previous experience working in Primary Care.
• Experience using the EMIS clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.