Receptionist/Administrator

The Surgery; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy medical practice in Wales is seeking a receptionist to be the first point of contact for patients. The ideal candidate should be reliable, motivated, and possess excellent communication and multitasking skills. Responsibilities include managing appointments, answering calls, and ensuring confidentiality. Join our friendly team to help provide high-quality service to our patients.

Qualifications

• Proven experience in a reception or customer service role.
• Ability to handle multiple tasks effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide a high quality reception service to patients.
• Make appointments and book patients upon arrival.
• Answer telephones promptly and manage calls.

Skills

Excellent communication skills

Multitasking abilities

Professionalism

Reliability

Friendly demeanor

Job description

Job Responsibilities

• The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
• To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.
• To answer telephones promptly ensuring that all in-coming lines are always covered.
• To comply with the practice protocol for the generating prescription requests and queries.
• To comply with the practice procedure for the registration of new patients, temporary patients, and those seen as emergency or immediately necessary.
• To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP.
• To comply with practice protocols regarding letters that arrive at the surgery either externally by post or internally from the hospital.
• To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.
• To comply with the protocol for deducting patients who have registered elsewhere.
• To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
• To liaise with the Practice Manager when required and follow instructions from them when necessary.
• To undertake any other duties as deemed appropriate by the Practice.

About the Practice and Position

We are a busy practice located in Rhosllanerchrugog and are looking to recruit a receptionist to join our team. You will be the first point of contact for our patients. This post requires an individual who is reliable, motivated, professional, and friendly with excellent communication and multitasking skills.