Receptionist/Administrator

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 20,000 - 26,000; Full time

Job summary

A major health organization in Wales is looking for an enthusiastic Receptionist for Panton Surgery, Holywell. The ideal candidate will manage patient queries, book appointments, and handle administrative duties. Proficiency in Microsoft Office and excellent communication skills are essential. Experience in a GP practice is a plus but not mandatory. This role offers a supportive work environment with family-friendly benefits.

Benefits

Family-friendly benefits

Work-life balance policies

Qualifications

• Experience working in a GP practice is desirable.
• Knowledge of the EMIS clinical system is desirable, but training can be given.
• Experience working in a healthcare setting or a customer service environment.

Responsibilities

• Book appointments and manage patient queries via telephone and in person.
• Perform a variety of administrative duties to support the day-to-day running of the practice.
• Ad hoc support at other Health Board managed GP practices.

Skills

Excellent communication skills

Proficient IT skills

Confident telephone manner

Tools

Microsoft Office

EMIS clinical system

Job description

Overview

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing primary, community, mental, acute and elective services to a population of around 700,000 across North Wales. The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work at Panton Surgery, Holywell.

Responsibilities

• Book appointments and manage patient queries via telephone and in person.
• Handle telephone calls with a confident telephone manner and excellent communication skills.
• Perform a variety of administrative duties, including data inputting and office assistance, to support the smooth day‑to‑day running of the practice.
• Ad hoc support at other Health Board managed GP practices in the East area to meet service needs and cover staff absences.

Qualifications

• Experience working in a GP practice is desirable; knowledge of the EMIS clinical system is desirable, but training can be given.
• Proficient IT skills, including experience of Microsoft Office.
• Excellent communication skills and a confident telephone manner.
• Experience working in a healthcare setting or a customer service environment.
• Willingness to learn Welsh following appointment to the post.
• Willingness to work at other Health Board managed GP practices on an ad hoc basis.

Benefits

We are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme. We also offer family‑friendly benefits, including work‑life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.