Receptionist/Administrator

Hartlepool & Stockton Health; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare practice is seeking a part-time Administrator to work 37.5 hours per week, responsible for various administrative duties including audio-typing and clinical coding. Ideal candidates must exhibit strong communication and organizational skills, thrive in a busy environment, and ensure accuracy in tasks. The position offers a salary of £23,874.93 per year, and applicants should be comfortable in a confidential setting and be team players. Previous experience in a GP practice and knowledge of SystmOne are desirable.

Qualifications

• Must be comfortable working in a confidential environment.
• Must be calm in a busy and dynamic environment.
• Accuracy and attention to detail are crucial.

Responsibilities

• Reception and switchboard duties.
• Scanned file management.
• Audio-typing and clinical coding.

Skills

Excellent communication

IT skills

Organizational skills

Attention to detail

Team player

Education

Good standard of general education

Tools

SystmOne

Job description

About Tennant Street Medical Practice

Located in Central Stockton, easily accessed via A66 and A19, a semi‑new build with excellent facilities and a friendly atmosphere. The practice serves over 14,500 patients with 9 GPs, a pharmacist, 3 nurse practitioners, 5 nurses, 1 nurse associate, and 3 health‑care assistants. We are open 5 days a week and closed weekends and bank holidays.

Job Summary

We are looking for a part‑time Administrator to work 37.5 hours per week. This role includes: audio‑typing, clinical coding, referrals, scanning, and answering the phone during busy periods. Strong diplomacy, patience, tenacity, and a sense of humour are essential.

Main Duties

• Reception and switchboard duties
• Scanned file management
• Recall for chronic disease management clinics
• Audio‑typing and clinical coding
• Prepare medical reports and copies
• Process repeat prescriptions
• Make appointments, handle home‑visit requests, and manage repeat prescription requests
• Take and pass on messages accurately
• Provide patient enquiries, give non‑medical advice where appropriate
• Advise and register new patients, ensuring correct registration procedure is followed
• Receive laboratory specimens and complete necessary forms
• Send letters for follow‑up, health promotion, and other communication
• Check in patients and direct them to the appropriate doctor or nurse
• Process incoming and outgoing mail, letters, test results, and maintain clinical codes
• Scanning of patient correspondence, document management, and other administrative functions
• Attend staff meetings and participate in staff initiatives
• Identify training needs and participate in induction for new receptionists and other staff
• Maintain adequate stocks of stationery and supplies, order supplies within agreed protocols
• Adhere to health and safety, security, and information security requirements
• Ensure administrative data is recorded accurately in computerised records
• Report maintenance and technical issues with computer systems and hardware

About Us

At Hartlepool and Stockton Health GP Federation, our guiding aim is to improve the health and wellbeing of local people. We work with practice members, Primary Care Networks, and local partners to provide excellent services. This job advert is hosted on behalf of one of our member practices.

Job Details

Salary: £23,874.93 per year
Contract: Permanent
Working Pattern: Full‑time
Location: Tennant Street Medical Practice, Stockton‑on‑Tees, Cleveland, TS18 2AT

Qualifications

• Good standard of general education
• Comfortable working in a confidential environment
• Fluent and friendly manner
• Calm in a busy and dynamic environment
• Team player, able to work unsupervised
• Accuracy and attention to detail
• Excellent communication, time‑keeping, and IT skills
• Organizational skills and self‑motivation

Desirable

• Knowledge of SystmOne
• Previous GP practice experience
• Knowledge of NHS Read/SNOMED codes

Person Specification

The post holder will also be expected to undertake any duties delegated by the Practice Manager, Line Manager, or Partners that are commensurate with their grade.

Disclosure and Barring Service Check

Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service is required.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment irrespective of race, colour, religion, sex, national origin, disability or veteran status.